Care AI Agents can now automatically detect and respond in a player’s preferred language, helping brands deliver seamless, localized support experiences to players around the world.
With support for custom glossaries, fallback escalation for unsupported languages, and simple testing through the Chat Simulator, teams can confidently scale AI-powered support across regions while maintaining consistency, accuracy, and control.
By removing language barriers, organizations can improve player comprehension, engagement, and resolution rates, increase the volume of issues resolved autonomously, and deliver a more personalized support experience at a global scale.
Please refer to our help article for more information.
