The latest Care AI enhancements give teams the governance and flexibility to continuously improve AI performance without disrupting live player experiences, while extending language coverage for consistent, high-quality support in every market.
Validate Tool Calling Instructions
Prevent conflicting rules before they go live. General Instructions are validated against core guidelines, guardrails, fallbacks, and existing instructions to reduce configuration errors and make AI behavior more predictable.
Care AI Versioning
Edit, test, and update live Care AI Agents without disrupting the player experience. Versioning eliminates the need to duplicate agents for updates and provides a quick rollback option, making it easier to safely manage and continuously improve AI Agents.