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Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of acronyms seem to keep growing. To make your life and the lives of your fellow support superheroes a little easier, here’s a cheat sheet to keep you informed.
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Picture this: a player hits a purchase bug on console, switches to mobile to keep playing, and ends up filing multiple tickets across channels because
When a loyal player encounters a login failure, payment glitch, or vanished progress during a limited-time event, they don’t wait patiently. They restart the app,
A player in Brazil reports a purchase issue in Portuguese. Another in Turkey can’t recover their account and submits a ticket in Turkish. Someone in
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