Customer Service Trends & Insights



The Zendesk vs. Freshdesk debate is a classic corporate tale of competition and innovation. Originating from Copenhagen in 2007, Zendesk was among the first to



While QR codes have been around for many years, they’ve recently become a much more popular tool as the general public has become familiar with

The Future of Customer ServiceFintechGamingOperational EfficiencySelf-Service


Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it

Operational EfficiencyGaming


You can’t have a successful game without an equally successful customer support strategy. And, unfortunately, player support teams are sometimes surprised by the costs associated

ChatbotsGamingMobile Support


Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their



At Helpshift, we’re devoted to making it easier for mobile game publishers and studios to give players the best support experience. That’s why we’re making

GeneralGamingMobile Support


Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately

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