Customer Service Trends & Insights

Multilingual Support

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Imagine trying to buy something you need, but the instructions are in a language you barely understand—frustrating, right? Now, imagine that frustration multiplied across cultures

Gaming

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While QR codes have been around for many years, they’ve recently become a much more popular tool as the general public has become familiar with

The Future of Customer ServiceFintechGamingOperational EfficiencySelf-Service

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Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it

Operational EfficiencyGaming

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You can’t have a successful game without an equally successful customer support strategy. And, unfortunately, player support teams are sometimes surprised by the costs associated

ChatbotsGamingMobile Support

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Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their

ChatbotsGaming

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At Helpshift, we’re devoted to making it easier for mobile game publishers and studios to give players the best support experience. That’s why we’re making

GeneralGamingMobile Support

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Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately

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