Player vs. Error Code
I’ve been gaming for decades. On Friday nights, my co-workers and I used to take over a conference room and network four Xbox consoles together so we could all play…
“The 2021 Helpshift Player Benchmark Report” Webinar Recap
Gaming companies benefited from the flood of new and returning players logging into their games throughout the pandemic. However, the biggest winners in the space didn’t just meet the increased…
“Automated Game Error Reporting and In-App Player Support Done Right” Webinar Recap
The modern customer support journey puts as much emphasis on providing users with a seamless experience as it does on resolving issues quickly from a cost-saving and operational efficiency perspective….
“Data Democratization: Making Data Available and Understandable Across the Organization” Webinar Recap
Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it to make more informed decisions…
“The True Cost of Player Support” Webinar Recap
You can’t have a successful game without an equally successful customer support strategy. And, unfortunately, player support teams are sometimes surprised by the costs associated with keeping players in the…
“The Discord Extension: Conversational Support Wherever You Go” Webinar Recap
Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their “second screen.” Learn why you…
Getting Your App Together with Helpshift, Unity, and Discord
At Helpshift, we’re devoted to making it easier for mobile game publishers and studios to give players the best support experience. That’s why we’re making two key advances, on behalf…
Mobile Revolutionary: Elvan Güleç
Elvan Güleç of Istanbul, Turkey, is not a casual gamer. When I asked the Product Manager for Gram Games how long she’d been playing, she flashed her forearms like Wonder…
5 Tips for Keeping Players in the Game
We recently held a Game Changers Circle with over a dozen support experts from leading brands in gaming like Melsoft, Playdemic, Gram Games, Hutch Games, and Wooga. Our goal for…
“Master a Game Launch Like a Fruit Ninja” Recap
Madison Annibale, Customer Support Lead at Halfbrick, didn’t hold anything back during the “Master a Game Launch Like a Fruit Ninja” webinar with our Chief Product and Market Officer, Janice…