Customer Service Trends & Insights

In today’s fast-paced gaming industry, every second counts when it comes to player satisfaction. As game developers and publishers strive to deliver immersive experiences, they

As acquisition costs continue to rise, gaming studios must prioritize strategies to keep players engaged and prevent churn. Artificial intelligence (AI) has emerged as a

In the fiercely competitive world of gaming, player satisfaction reigns supreme. As studios vie for gamers’ attention and loyalty, delivering exceptional player experiences has become

Say a player pulled off an incredible combo in your game, instantly sharing it across Discord. The Discord chat erupts. Screenshots flood the channels. What

For many players, accessing console support is a painful experience  — 63% rate it as the worst channel for customer service, 33% regularly face challenges,

Choosing the right customer support software can feel like a daunting uphill battle, especially with the growing number of support tickets, diverse player demographics, and