Customer Service Trends & Insights

Competitor

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If you’ve searched for “customer support platform” on Google, you’ve likely noticed Zendesk at the forefront. As one of the oldest customer support tools, it

Artificial IntelligenceMultilingual Support

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In today’s fast-changing business world, technology plays a pivotal role in transforming how companies connect with their customers. Among these technological advances, Artificial Intelligence (AI)

Artificial Intelligence

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Since 2017, Helpshift has been at the forefront of integrating AI into customer service, consistently innovating and refining our technologies to stay ahead of the

Artificial Intelligence

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Welcome to the future of business where technology is transforming the way companies interact with their customers. In this dynamic landscape, one technology stands out:

Artificial Intelligence

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Have you ever interacted with a chatbot or a virtual assistant? You may have asked Siri to play your favorite song or talked with a

Artificial Intelligence

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Customer service has never been more important. Today’s customers are becoming ever more discerning, and brands are having to do more than ever before to

Artificial Intelligence

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For businesses to deliver the best communication, it needs to be prompt. If customers aren’t receiving the right care or relevant information, they may be

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