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Helpshift

Artificial Intelligence

How AI and Automation Improve Customer-Service Efficiency

How AI and Automation Improve Customer-Service Efficiency

Tackling your organization’s inefficiencies Driving efficiency in customer service can be a large, multi-step effort for many brands. Creating a streamlined customer-service process for both agents and customers is critical…

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How a Difference in Approach to AI + Bots Impacts Business Outcomes

How a Difference in Approach to AI + Bots Impacts Business Outcomes

Many AI + Chatbot providers in recent years have convinced brands that deploying their technologies will result in an improved customer experience while reducing operational inefficiencies and associated costs. Yet…

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The Top 6 Customer Service AI Trends to Watch

The Top 6 Customer Service AI Trends to Watch

Over the last few years, artificial intelligence (AI) has gone from being a dated sci-fi movie by Steven Spielberg to an accessible technology we’re all pretty comfortable interfacing with, whether…

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How the Insurance Industry Set the Standard for Frustration-Free Automation

How the Insurance Industry Set the Standard for Frustration-Free Automation

As early as 2017, the insurance industry outspent all other fields in investment in AI. According to the Global Trends Study 2017, insurance companies invest an average of $124 million…

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Why IoT Will Enable a New, Data-Driven Era of Customer Service

Why IoT Will Enable a New, Data-Driven Era of Customer Service

IoT devices and sensors produce five quintillion bytes of data every day, and a recent Gartner report estimates that by 2020 there will be more than 20 billion IoT devices…

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3 Reasons All Mobile Gaming Companies Need Bots and AI Built into their In-Game Support

3 Reasons All Mobile Gaming Companies Need Bots and AI Built into their In-Game Support

More so than almost any other industry today, mobile gaming sees massive pay-off from fast and effective customer service responses. In an industry where engagement is king and retention is…

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Rule No.1: Don’t Frustrate Your Customers. Here’s How to Use Automation Intelligently

Rule No.1: Don’t Frustrate Your Customers. Here’s How to Use Automation Intelligently

The first rule of how to use automation in customer service is simple: don’t frustrate your customers. Living up to this rule, however, is easier said than done. In fact,…

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Data Science Spotlight: What’s New with AI in Customer Service

Data Science Spotlight: What’s New with AI in Customer Service

Helpshift is fortunate enough to have its own in-house data science team tasked with creating AI products that are tailored specifically for customer service. The main reason that Helpshift has…

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January Success Spotlight: Revamping Your Operations with Automation in Mind

January Success Spotlight: Revamping Your Operations with Automation in Mind

This year, brands of all shapes and sizes – but especially those that are growing quickly — will need to start thinking more strategically about how they can automate additional…

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Interview: Lead Data Scientist Discusses Approach To Building an In-House AI Team at Helpshift

Interview: Lead Data Scientist Discusses Approach To Building an In-House AI Team at Helpshift

A big differentiator at Helpshift, both for the product and company as a whole, is our approach to implementing artificial intelligence. We actually have an internal team of data scientists…

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