Tackling your organization’s inefficiencies Driving efficiency in customer service can be a large, multi-step effort for many brands. Creating a streamlined customer-service process for both agents and customers is critical…
Many AI + Chatbot providers in recent years have convinced brands that deploying their technologies will result in an improved customer experience while reducing operational inefficiencies and associated costs. Yet…
Over the last few years, artificial intelligence (AI) has gone from being a dated sci-fi movie by Steven Spielberg to an accessible technology we’re all pretty comfortable interfacing with, whether…
As early as 2017, the insurance industry outspent all other fields in investment in AI. According to the Global Trends Study 2017, insurance companies invest an average of $124 million…
Brands love chatbots. According to Juniper Research, chatbot technology will save businesses $8B annually by 2022. And consumers want to love them, too. But customers don’t always have such warm…
IoT devices and sensors produce five quintillion bytes of data every day, and a recent Gartner report estimates that by 2020 there will be more than 20 billion IoT devices…
More so than almost any other industry today, mobile gaming sees massive pay-off from fast and effective customer service responses. In an industry where engagement is king and retention is…
The first rule of how to use automation in customer service is simple: don’t frustrate your customers. Living up to this rule, however, is easier said than done. In fact,…
The Helpshift Performance Index is hot off the press! Download this new benchmark report here. For many B2C brands, prioritizing digital customer service is a relatively new strategy. Customer service…
Helpshift is fortunate enough to have its own in-house data science team tasked with creating AI products that are tailored specifically for customer service. The main reason that Helpshift has…
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