The Helpshift Blog

Subscription apps are running retention programs designed for a market that no longer exists. Email dunning, win-back discounts, quarterly onboarding tests, and a help center

Mobile gaming is where over 95% of users leave within 30 days. Gaming apps still pulled in nearly $82 billion in mobile in-app purchase revenue

You might think you can modernize your support stack piece by piece, adding a chatbot here or a new ticketing system there. But while you’re

Imagine a gamer is glued to the screen running their favorite mobile game when—bam—the screen freezes. They tap “Support,” only to find a labyrinth of

Imagine this: one of your most devoted players—she’s just unlocked the rarest battle pass tier and splashed out on exclusive cosmetics—tries to purchase an add‑on

Your players aren’t just comparing your game to other games anymore, they’re comparing your support to every flawless digital experience they’ve ever had. They expect

Customers remember how you treat them, not just what you sell them.  In fact, 82% of customers demand immediate problem-solving, and 78% expect personalized interaction

A customer’s first interaction with a brand’s customer support team can shape their entire experience. Every touchpoint matters: a friendly email, a helpful chat session,

What is After Sales Service? After-sales service is a critical component of the customer experience that goes far beyond the point of purchase. It’s the

In B2B customer service, every interaction matters to the bottom line. One missed alert can impact business relationships and revenue. Top-performing companies understand this and