Helpshift Sub-Processor List
Helpshift engages with a set of subprocessors to provide our services. A subprocessor is a third-party data processor engaged by Helpshift who has, potentially will have access to, or who will process Helpshift service data (which may contain personal data). This document goes over who these subprocessors are and how Helpshift engages with each of them to provide our services.
At Helpshift, security and personal privacy is paramount. Accordingly, we impose data protection terms on each subprocessor that we work with to maintain high security and to enforce data privacy. Details of our data processing policies in relation with the subprocessors we work with can be found in the Helpshift DPA (Data Processing Addendum).
Core Third Party Subprocessors
Helpshift works with the following third parties to provide specific functionality as part of our services. As part of this functionality, these services have or potentially will have access to or process Helpshift service data.
| 3rd Party | Service | Purpose |
|---|---|---|
| Amazon, Inc. | Amazon Web Services | Helpshift is built on the Amazon Web service which hosts all production data, and systems that process this data. |
| Mailgun Technologies, Inc. | Email Processing | For email based support all incoming and outgoing email is processed by the Mailgun messaging engine. These emails contain the support dialog with the end user and may contain personal data. |
| Apple, Inc. | Apple Push Notification Service (APNS) | Helpshift uses the Apple service to send push notifications for mobile applications that have integrated with the Helpshift IOS SDK. Customers can configure the push messages including an option to not include personal data. Customers can also choose not to use this service. |
| Google, Inc. | Google Cloud Messaging (GCM) | Helpshift uses the Google push service to send push notifications for mobile applications that have integrated with the Helpshift Android SDK. Customers can configure the push messages including an option to not include personal data. Customers can also choose not to use this service. |
| Microsoft, Inc. | Windows Push Notification Service (WNS) | Helpshift uses the Windows Notification service to send push notifications for mobile applications that have integrated with the Helpshift Android SDK. Customers can configure the push messages including an option to not include personal data. Customers can also choose not to use this service. |
Affiliate Subprocessors
Helpshift, Inc. is affiliated with Helpshift Technologies Pvt Ltd, in Pune India. Accordingly, Helpshift Technologies Pvt Ltd functions as subprocessor to provide Helpshift services and have or potentially will have access to or process Helpshift service data.