Press | Helpshift

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Check out our latest press releases and announcements.

AI in the Contact Center: An Essential Tool – CSMWire

Posted on October 2, 2023

Deeper Engagement: Support And Customer Growth Go Hand In Hand

Posted on July 26, 2023

ChatGPT and Software Development

Posted on July 13, 2023

Speaker Spotlight: Helpshift and Keywords Studios on AI in-game support for happier players

Posted on July 3, 2023

Helpshift gets patent for bridging customer support for multiple platforms

Posted on July 3, 2023

How To Make Generative AI The Robin To Your Batman

Posted on July 3, 2023

Keywords Yago Sagrado García discusses the growing South American games market

Posted on May 3, 2023

How To Make Generative AI The Robin To Your Batman

Posted on April 18, 2023

Helpshift to Join Keywords Studios, Forging an Unrivaled Platform in AI-Driven Customer Support

Posted on December 5, 2022

Pathmonk Podcast: How to Support the Buying Journey in the Metaverse | Interview with Christine Dart from Helpshift

Posted on August 24, 2022

“Helpshift contemplates customer support for the metaverse with Metashift,” by Dean Takahashi, VentureBeat

Posted on March 31, 2022

Helpshift Launches “Metashift” – the World’s First Customer Support System for the Metaverse

Posted on March 31, 2022

MarTech Interview with Eric Vermillion, CEO at Helpshift

Posted on March 10, 2022

Meet The Disruptors: Eric Vermillion Of Helpshift On The Five Things You Need To Shake Up Your Industry

Posted on February 24, 2022

Visionary Global Fintech Companies Invest in Customer Service Experience by Partnering with Helpshift

Posted on October 30, 2021

Helpshift, the Leading Mobile-First Player Support Platform, Announces Mobile-Gaming Growth and Integrations as Mobile Gaming Explodes.

Posted on March 23, 2021

Helpshift, the Leading Mobile-First Player Support Platform, is Now a Unity Verified Solutions Partner

Posted on March 23, 2021

Helpshift Named a Strong Performer for Digital-First Customer Service in New Report

Posted on April 15, 2020

Helpshift now partnering with communities to aid in the COVID-19 response

Posted on March 20, 2020

Helpshift Announces Elevation of Key Executives to Bolster Leadership Team

Posted on February 27, 2020

Helpshift Achieved a Record 300 Million Chatbot Interactions in 2019, Teeing Up a Successful 2020

Posted on January 15, 2020

Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level

Posted on November 18, 2019

New Survey on Customer Service Automation Reveals 83% of Consumers are Willing to Make Messaging Their Primary Means of Contacting Customer Support

Posted on September 24, 2019

Helpshift Receives 2019 Contact Center Technology Award from CUSTOMER Magazine

Posted on September 11, 2019

New Study from Helpshift Reveals British Consumers See Less Improvement in Customer Service Than Other Nations

Posted on August 21, 2019

Ahead of the Holidays, New Study from Helpshift Reveals Consumer Attitudes About Customer Support During Busy Shopping Season

Posted on August 21, 2019

Helpshift Launches Connected Customer Conversations: A Customer Service Platform Built for the Modern Consumer

Posted on June 19, 2019

Helpshift Announces European Expansion Following Year of Record Growth and Innovation

Posted on May 14, 2019

Helpshift Receives Multiple ISO Certifications; Affirms Commitment to Highest Security Standards

Posted on April 25, 2019

Helpshift Performance Index: What Customer Service High Performers Do Differently

Posted on March 13, 2019

Helpshift Delivers Year of Record Company Growth and Innovation in Digital Customer Service

Posted on January 15, 2019

Helpshift Performance Index: Customer Service Requests Peak During the Holiday Season, But Not Support Delays

Posted on November 14, 2018

Helpshift Launches Partner Program

Posted on October 10, 2018

Helpshift Launches ‘Build Your Own Bot’ Experience: No Developers Needed

Posted on September 19, 2018

Helpshift’s Linda Crawford Named a Top 50 SaaS CEO of 2018

Posted on August 22, 2018

Helpshift Moves Into New San Francisco Office Space to Accommodate Accelerated Growth — and More Community Events

Posted on July 24, 2018

Helpshift Survey Finds 44 Percent of Americans Would Rather Scrub a Toilet Than Call Customer Support

Posted on May 31, 2018

Helpshift Unveils SensAI: AI Tech Designed Specifically for Customer Service

Posted on March 20, 2018

Helpshift, the Leader in AI-Powered Customer Service, Boosts Platform for Operational Efficiency and New Compliance Standards

Posted on January 25, 2018

Helpshift Brings on Chief Marketing Officer Paul Sebastien and Vice President of Business Development Chuck Coulson

Posted on January 18, 2018

Helpshift Study: Americans Love Chatbots—If They Get Them to Humans Faster

Posted on November 16, 2017

Helpshift, the Leader in Messaging-First Customer Support, Launches AI-Powered Web Chat to Instantly Connect Companies and Consumers

Posted on October 5, 2017

Helpshift Survey: Nearly Half of Americans Delete Apps Without Good Customer Support

Posted on August 17, 2017

Helpshift Installed on More Than One-Third of the Top Grossing Gaming Apps

Posted on August 3, 2017

Helpshift Named a ‘Cool Vendor’ by Gartner

Posted on June 22, 2017

In the News: Helpshift’s Salesforce Integration Announcement

Posted on May 31, 2017

Helpshift Announces New Integration Capabilities for its Customers on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace

Posted on May 25, 2017

Helpshift Secures Additional Series B Funding from Cisco Investments

Posted on November 22, 2016

“From being ‘Infinitely Beta’ to helping 130 million end users – the Helpshift Journey”

Posted on May 17, 2016