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New Survey on Customer Service Automation Reveals 83% of Consumers are Willing to Make Messaging Their Primary Means of Contacting Customer Support
Consumer survey findings combined with analysis of 71 million real world chatbot interactions finds efficiency is the common denominator when it comes to consumer preferences and brand objectives for customer support September 24, 2019 – SAN FRANCISCO – Helpshift, the company revolutionizing customer service through its intelligent digital-first platform, has released new data revealing consumer…
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