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Featured Press

Helpshift Announces Elevation of Key Executives to Bolster Leadership Team

Founder and current Chief Strategy Officer, Abinash Tripathy, taking over role of CEO while current Chief Revenue Officer, Eric Vermillion, takes over role of President as company achieves recent goals and looks ahead SAN FRANCISCO – February 27, 2020 – Helpshift, the Digital Customer Service leader, today announced that Founder and former head of strategy,…

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March 20 2020

Helpshift now partnering with communities to aid in the COVID-19 response

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January 15 2020

Helpshift Achieved a Record 300 Million Chatbot Interactions in 2019, Teeing Up a Successful 2020

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November 18 2019

Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level

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September 24 2019

New Survey on Customer Service Automation Reveals 83% of Consumers are Willing to Make Messaging Their Primary Means of Contacting Customer Support

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September 11 2019

Helpshift Receives 2019 Contact Center Technology Award from CUSTOMER Magazine

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August 21 2019

Ahead of the Holidays, New Study from Helpshift Reveals Consumer Attitudes About Customer Support During Busy Shopping Season

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August 21 2019

New Study from Helpshift Reveals British Consumers See Less Improvement in Customer Service Than Other Nations

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June 19 2019

Helpshift Launches Connected Customer Conversations: A Customer Service Platform Built for the Modern Consumer

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May 14 2019

Helpshift Announces European Expansion Following Year of Record Growth and Innovation

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April 25 2019

Helpshift Receives Multiple ISO Certifications; Affirms Commitment to Highest Security Standards

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March 13 2019

Helpshift Performance Index: What Customer Service High Performers Do Differently

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January 15 2019

Helpshift Delivers Year of Record Company Growth and Innovation in Digital Customer Service

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