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Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level

New collaboration powers connected customer conversations across phone and messaging SAN FRANCISCO – November 18, 2019 – Helpshift, a platform revolutionizing customer service technology, announced today its integration with Amazon Connect. Helpshift + Amazon Connect brings together the traditionally siloed channels of phone support and digital self-service with messaging, artificial intelligence (AI), and bots to…

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September 24 2019

New Survey on Customer Service Automation Reveals 83% of Consumers are Willing to Make Messaging Their Primary Means of Contacting Customer Support

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September 11 2019

Helpshift Receives 2019 Contact Center Technology Award from CUSTOMER Magazine

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August 21 2019

Ahead of the Holidays, New Study from Helpshift Reveals Consumer Attitudes About Customer Support During Busy Shopping Season

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August 21 2019

New Study from Helpshift Reveals British Consumers See Less Improvement in Customer Service Than Other Nations

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June 19 2019

Helpshift Launches Connected Customer Conversations: A Customer Service Platform Built for the Modern Consumer

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May 14 2019

Helpshift Announces European Expansion Following Year of Record Growth and Innovation

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April 25 2019

Helpshift Receives Multiple ISO Certifications; Affirms Commitment to Highest Security Standards

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March 13 2019

Helpshift Performance Index: What Customer Service High Performers Do Differently

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January 15 2019

Helpshift Delivers Year of Record Company Growth and Innovation in Digital Customer Service

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November 14 2018

Helpshift Performance Index: Customer Service Requests Peak During the Holiday Season, But Not Support Delays

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October 10 2018

Helpshift Launches Partner Program

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September 19 2018

Helpshift Launches ‘Build Your Own Bot’ Experience: No Developers Needed

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