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Ahead of the Holidays, New Study from Helpshift Reveals Consumer Attitudes About Customer Support During Busy Shopping Season

Preliminary results reveal consumers feel customer support is improving overall, and support actually improves during busy holiday period thanks to modern technology like messaging August 21, 2019 – SAN FRANCISCO – Helpshift, the company revolutionizing customer service through its intelligent digital-first platform, has released new data revealing consumers’ opinions about the state of customer service…

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August 21 2019

New Study from Helpshift Reveals British Consumers See Less Improvement in Customer Service Than Other Nations

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June 19 2019

Helpshift Launches Connected Customer Conversations: A Customer Service Platform Built for the Modern Consumer

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May 14 2019

Helpshift Announces European Expansion Following Year of Record Growth and Innovation

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April 25 2019

Helpshift Receives Multiple ISO Certifications; Affirms Commitment to Highest Security Standards

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March 13 2019

Helpshift Performance Index: What Customer Service High Performers Do Differently

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January 15 2019

Helpshift Delivers Year of Record Company Growth and Innovation in Digital Customer Service

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November 14 2018

Helpshift Performance Index: Customer Service Requests Peak During the Holiday Season, But Not Support Delays

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October 10 2018

Helpshift Launches Partner Program

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September 19 2018

Helpshift Launches ‘Build Your Own Bot’ Experience: No Developers Needed

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August 22 2018

Helpshift’s Linda Crawford Named a Top 50 SaaS CEO of 2018

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July 24 2018

Helpshift Moves Into New San Francisco Office Space to Accommodate Accelerated Growth — and More Community Events

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May 31 2018

Helpshift Survey Finds 44 Percent of Americans Would Rather Scrub a Toilet Than Call Customer Support

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