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Helpshift is a consumer-first digital support platform focused on enabling companies to provide a user-friendly and efficient support experience.

Our Platform Offers

  • Conversational AI
  • Customizable Automations
  • Powerful Segmentation & Personalization
  • Best-in-Class SDK
  • Multi-Lingual Support
  • Agent Dashboard
  • Ecosystem of Partner Integrations

We Power Support on Today’s Top Revenue-Generating Apps Because We Deliver on:

  • Improved CSAT
  • Faster Resolution Times
  • Time-to-Value within Weeks
  • On-Demand Support Scaling
  • Industry-Recognized Customer Support Team

What to Expect During the Demo:

  • See a visual experience of the Helpshift Platform
  • Learn how bots & automation can help you achieve your KPIs and long-term support goals
  • Understand how the seamless combination of automation with live agent support increases CSAT
  • View your most common use causes executed within the Modern Support Journey

See how Helpshift can save you 88% on operational costs while improving CSAT

Trusted by Leading Brands Around the World


Helpshift Case Studies

"We saw a real opportunity with Helpshift. First of all, it delivered a fully-native experience with in-app messaging. Players don't want to leave the app to send an email and calling into a call center would be unthinkable. Helpshift delivered a fully integrated experience that delighted our players"

Nataly Kuzmina, Head of Support at Playrix

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“Helpshift has been transformative to our player support experience. Over the course of just over a year, we improved our level of automation. Most importantly, however, we have maintained CSAT throughout while achieving our vision of scaling leaner.”

Ana Celeste Almeida Vieria, Player Support Manager at Nordeus

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"Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems.”

Bárbara Borba Moraes, Coordinator of Operations and CX at Guiabolso

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“From a player’s perspective, everything is all in one place. You can play your game, read FAQs, or get help all from within the app. It’s a connected experience right at your fingertips and allows us to be where our players are."

Faye Por, Director of Customer Service, Zynga

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Market Leader

Recognized by the market as a leader across many categories. You can read our reviews, here.

Self-Service, Help Desk, Chatbots
Self-Service, Help Desk, Live Chat, Digital CS Platforms
Self-Service, Help Desk, Live Chat
Above 4 Stars

Market Leader

Recognized by the market as a leader across many categories. You can read our reviews, here.