AI Reply, part of our AI Agent Copilot Suite, now supports 16 languages, enabling agents to deliver instant, accurate, and context-aware replies. This enhancement helps reduce workloads, speed up resolutions, and ensure a consistent, seamless support experience for customers worldwide.
To learn more, visit our help article.
Helpshift’s redesigned AI page is now live, serving as a central hub for all AI capabilities. The new interface provides clear visibility into AI offerings, organized by distinct personas, making it easy to find the features you need and request access in just a few clicks. This refresh clearly showcases our AI value, streamlines navigation, and is built for adaptability, allowing the page to scale with new AI features, support ongoing innovation, and provide a future-ready platform for enhanced customer engagement.
We have increased the number of custom roles from 3 to 5, providing more options for fine-tuning permissions. With the ability to create additional tailored access roles, administrators can better align dashboard functionalities with organizational goals while enhancing security and operational efficiency.
For more details, visit our help article.
Five new reports in the Helpshift dashboard help you track the impact of AI Agent Copilot on your support operations more effectively. These reports provide actionable insights into the overall Copilot performance and individual Copilot features, enabling you to measure ROI, optimize workflows, and accelerate smarter AI adoption across your team. You can also evaluate the performance of issues handled with AI Agent Copilot against those without, clearly demonstrating its impact.To learn more, visit our help articles: AI Agent Copilot Analytics, AI Sentiment Analytics, AI Summary Analytics, AI Reply Analytics, AI Compose Analytics
Streamline the deployment of new features by enabling precise, feature-based permissions for Agents, Supervisors, and Admins directly within the Team settings page. This capability allows brands to control rollout, facilitate testing, and enhance training, ensuring smoother adoption and better management of new Helpshift features. For more details, visit our help article.
