”Care AI agent is working out of the box. It is significantly easier to implement than all the previous workflows we had, it's much less manual. It's a really amazing tool to deflect. I honestly don’t want to go back to bots. It’s such a clear win, this is absolutely the way forward. It's really effective."

"We were one of the first in the industry to offer this new experience for console support. Console support used to be our weakest channel because of the player experience chatting with support exclusively via emails and players had to leave the game to chat with support. With Helpshift’s patented QR Code feature, players can now scan once and instantly move from console to mobile for support—without leaving their game. It carries all the context with it, making troubleshooting faster and more personal. The results have been remarkable: we saw big improvements across KPIs, especially CSAT, which had the biggest lift."

"Helpshift’s understanding of game studios’ needs and players’ expectations sets it apart from other vendors. Consistently leading in innovation, Helpshift exceeds industry standards, offering unparalleled domain expertise. Helpshift has a specialized team of experts who collaborate closely with customers nurturing a genuine partnership driving strategy and delivering results. Their commitment doesn’t end once the contract is signed; they stay invested in their clients’ success every step of the way. The Helpshift implementation team exceeded expectations, actively participating in collaborative sessions to customize solutions tailored to our unique requirements."

"Switching to Helpshift has been a game-changer for Ludia and our customers. The transition was seamless, thanks to their Incredible team. By adopting their new AI-powered approach, weʼve dramatically improved service quality, reduced customer wait times, and better served our gaming communities through seamless, built-in translation tools. That's a powerful combination of better service and real-world savings."

"Transitioning our entire player support system—from BPO agents to Keywords Studios and from Zendesk to Helpshift—was smooth and rapid. Due to the urgency, Keywords Studios managed to compress agents’ trainings into just 10 days, enabling a seamless handover the very next day after our old contract ended, ensuring zero disruption. The Helpshift’s Onboarding Team also made the implementation process seamless. Their hands-on support, clear guidance, and structured approach ensured a hassle-free migration. Leveraging Helpshift’s Custom Bots & Automations and more recently with advanced AI features, including Language AI for translations and the AI Agent Copilot suite, has really enhanced our support efficiency, allowing us to provide faster, more accurate support, directly driving improvements in our KPIs."