Partnering with Keywords Studios and implementing Helpshift’s AI-powered support has fundamentally transformed the way we engage and safeguard our players. With Helpshift’s automation and AI issue categorization, we drastically reduced resolution times and empowered our team to focus on meaningful, high-impact player interactions. The seamless integration of Keywords Studios’ support agents and Trust & Safety specialists elevated the experience further.
Their team became a true extension of ours — covering weekends, expanding to full off-hours, and delivering not just moderation but real-time community sentiment analysis and actionable insights. Whether it was ramping up for a special event or responding to emerging issues, their flexibility, professionalism, and speed were unmatched. Thanks to this partnership, we’ve been able to maintain a safe, vibrant, and well-supported community — and our players feel it every day.
