Product Announcements

Previously, making a change to bots required Admins to duplicate bots and manually replace them across workflows. 

This new Duplicate and Replace feature removes that friction and delivers instant value:

1. Zero Downtime Updates: Instantly swap your old bot version for the new one across all workflows with a single confirmation. No manual rework required.
2. Seamless Player Experience: The old bot is automatically disabled and completes any active conversations, ensuring uninterrupted support.
3. Optimize Faster, With Less Effort: Modify complex components like conversation paths, branching logic, and additional steps in a safe, mirrored environment, allowing your team to iterate quickly.

For more details, visit our help article.

We have increased the number of custom roles from 3 to 5, providing more options for fine-tuning permissions. With the ability to create additional tailored access roles, administrators can better align dashboard functionalities with organizational goals while enhancing security and operational efficiency.

For more details, visit our help article.