Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of acronyms seem to keep growing. To make your life and the lives of your fellow support superheroes a little easier, here’s a cheat sheet to keep you informed.
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Subscription apps are running retention programs designed for a market that no longer exists. Email dunning, win-back discounts, quarterly onboarding tests, and a help center
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Mobile gaming is where over 95% of users leave within 30 days. Gaming apps still pulled in nearly $82 billion in mobile in-app purchase revenue
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Live service gaming continues to set revenue records, but the math has gotten harder. 23% of players abandon a game after one poor support experience,
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