Nearly 80% of the support issues Halfbrick identified through Helpshift led directly to game quality improvements. Not player satisfaction improvements. Game quality improvements. The support
Nearly 80% of the support issues Halfbrick identified through Helpshift led directly to game quality improvements. Not player satisfaction improvements. Game quality improvements. The support
Most gaming support teams are measuring the wrong things. Ticket volume tells you how busy you are. Resolution time tells you how fast you close
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