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Decagon has built one of the most talked-about AI agent platforms in customer support. Its Agent Operating Procedures (AOPs) let CX operators configure complex workflows
The traditional gaming support model has a fundamental economic flaw: costs scale linearly with volume. Double the player base, double the tickets, double the agents.
Nearly 80% of the support issues Halfbrick identified through Helpshift led directly to game quality improvements. Not player satisfaction improvements. Game quality improvements. The support
Most gaming support teams are measuring the wrong things. Ticket volume tells you how busy you are. Resolution time tells you how fast you close
Generally, customer service agents have played a significant role in building genuine relationships that last and improve experiences. They are usually the primary point of
Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of
Confirm When Customers Receive Agent Replies with Helpshift’s New Feature: Read Receipts In today’s Customer Support world, there’s too much time wasted trying to make
Today we are bringing you Agent Nicknames and Branded Emails, two new features that will allow your team to communicate better with users, especially over
It’s Thanksgiving weekend and you’re going to visit your parents on the opposite coast. You get to the airport, and you have two options: do
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