Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.
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A customer’s first interaction with a brand’s customer support team can shape their entire experience. Every touchpoint matters: a friendly email, a helpful chat session,
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What is After Sales Service? After-sales service is a critical component of the customer experience that goes far beyond the point of purchase. It’s the
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Imagine you’re deep into a boss battle in your favorite game—your fingers flying over the controls as you dodge enemy attacks and strategize your next
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