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Mobile Support

[PODCAST] Delivering Quality Service through Mobile Applications

[PODCAST] Delivering Quality Service through Mobile Applications

Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.

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Player vs. Error Code

Player vs. Error Code

I’ve been gaming for decades. On Friday nights, my co-workers and I used to take over a conference room and network four Xbox consoles together so we could all play…

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“The 2021 Helpshift Player Benchmark Report” Webinar Recap

“The 2021 Helpshift Player Benchmark Report” Webinar Recap

Gaming companies benefited from the flood of new and returning players logging into their games throughout the pandemic. However, the biggest winners in the space didn’t just meet the increased…

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“Automated Game Error Reporting and In-App Player Support Done Right” Webinar Recap

“Automated Game Error Reporting and In-App Player Support Done Right” Webinar Recap

The modern customer support journey puts as much emphasis on providing users with a seamless experience as it does on resolving issues quickly from a cost-saving and operational efficiency perspective….

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“Custom Bots and External APIs: How to Improve Support Conversations with Data” Webinar Recap

“Custom Bots and External APIs: How to Improve Support Conversations with Data” Webinar Recap

Simple bots can be used to automate tasks, speed time to resolution, and free up agents to tackle more complex issues. However, when you step up to building custom bots,…

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“The Discord Extension: Conversational Support Wherever You Go” Webinar Recap

“The Discord Extension: Conversational Support Wherever You Go” Webinar Recap

Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their “second screen.” Learn why you…

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Customer Success Spotlight: Best Practices for Supporting Mobile Games

Customer Success Spotlight: Best Practices for Supporting Mobile Games

The Customer Success Spotlight is a monthly blog post offering industry insights, best practices, and benchmarks for customer service professionals based on commonly asked questions. This month we sat down…

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Telehealth: Providing digital support to virtual patients

Telehealth: Providing digital support to virtual patients

As the Coronavirus epidemic spreads rapidly across the United States and many other countries, digital tools have become a way to stay connected. Technology like Zoom and WhatsApp have replaced…

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Why In-App Feedback Matters More than You Think

Why In-App Feedback Matters More than You Think

To understand why in-app feedback is important to your customer service, consider this factor: An infamous 2015 Microsoft study found that the average modern human has about an eight-second attention…

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The 7 Critical Components Of Great Mobile App Support

The 7 Critical Components Of Great Mobile App Support

The sheer volume of mobile apps and the massive growth in their usage have been impressive. But efforts to retain customers via great mobile app support have not kept pace…

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[REPORT] 2022 Digital Support Benchmark Report. Download Now

[WEBINAR] The Power of Intent Driven Automation: How to use Intent Classification to Increase TTR and Improve CSAT. Register Now

[WEBINAR] Achieving 4.5 CSAT While Resolving 2X the Industry Avg. of Tickets per Agents. Register Now

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