Conversation review and QA platform for support teams
Hypergrowth companies like Epic Games, Hopin, and Wistia use Klaus to boost agent skills and have more conversations that end with a smile.
Integrate Klaus with Helpshift to measurably improve your customer service quality. Internal feedback is a breeze with Klaus, so you can make every conversation better.
Klaus users report:
- Cut down time spent on quality assurance by 70%
- Boost CSAT by over 10%
- Onboard new agents 2x faster
Overview of Product
Automate & scale your QA
- Rate and comment on conversations
- Customize rating categories and scales
- AI brings conversations to the top
Coach with precision
- Track Internal Quality Score across support reps & teams
- Quizzes for coaching
- Pin talking points for 1-1s
Identify learning opportunities
- Filter based on: Complexity, Sentiment, CSAT, and more
Overview of Integration
Connect Helpshift to Klaus and transform your customer support quality assurance process. Review and rate interactions in digital channels, phone support, self-service, and bots. Track quality metrics with ease and collaborate with your team.
Check this page to set-up your Helpshift integration with Klaus.
Go to www.klausapp.com to learn more.