Share this:
read
Average resolution time is the average elapsed time between a player raising an issue and that issue being fully closed, covering the wait, the back-and-forth,
read
Containment rate is the percentage of support conversations that finish inside an automated channel, a chatbot, IVR, or AI agent, without ever reaching a human.
read
Every enforcement wave leaves a queue behind it. A ranked season ends, a cheat-detection pass runs, a chat filter updates, and within days your trust
Follow us on
