[PODCAST] Delivering Quality Service through Mobile Applications

Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.
Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.
Gaming companies benefited from the flood of new and returning players logging into their games throughout the pandemic. However, the biggest winners in the space didn’t just meet the increased…
Messaging software for customer service (CS) is becoming increasingly popular. But when CS leaders look to the internet for ways to modernize their support organization through messaging, what they find…
Disclaimer: BBVA is a Helpshift customer. Multinational Spanish banking group, BBVA, took the Dreamforce stage to speak about how the global company plans to “bring the age of opportunity to…
Apple’s Worldwide Developers Conference this year featured a huge announcement centered around making its much anticipated Business Chat product widely available. This is a game changer for the industry, and…
With mobile phones taking over our lives and conversational interfaces becoming ubiquitous there is certainly a new level of demand arriving at customer service centers. Customers do not accept a…
On Friday, Netflix announced a new record for consumer spend on mobile: the streaming service raked in $86.6 million across iOS and Android, a figure 77 percent higher than the…
[REPORT] 2022 Digital Support Benchmark Report. Download Now
[WEBINAR] The Power of Intent Driven Automation: How to use Intent Classification to Increase TTR and Improve CSAT. Register Now
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[WEBINAR] Learn how our Modern In-App Support Journey can be your roadmap for app success. Watch Now