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Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of acronyms seem to keep growing. To make your life and the lives of your fellow support superheroes a little easier, here’s a cheat sheet to keep you informed.
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The Zendesk vs. Freshdesk debate is a classic corporate tale of competition and innovation. Originating from Copenhagen in 2007, Zendesk was among the first to
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To truly understand the modern consumer, consider these questions: If you find yourself expecting rapid resolutions, you indeed epitomize the modern consumer. To meet these
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If you’ve searched for “customer support platform” on Google, you’ve likely noticed Zendesk at the forefront. As one of the oldest customer support tools, it
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