AppFollow and Helpshift integration merges desktop and mobile user support as well as allows companies to monitor and reply to reviews instantly from the Helpshift dashboard. Customer support teams can now react in a flash to users’ feedback left in App Store, Google Play, Mac App Store, Amazon and Microsoft Store.
Overview of Product
AppFollow helps you track critical data in real time around app updates and reviews. It’s an all-in-one service which includes the following features: app store optimization tool, user reviews management tool, app monitor tool, and competitor analysis tool.
Overview of Integration
AppFollow is an all-in-one app management service for companies of all sizes and industries. This integration allows you to do the following:
- Receive reviews from App Store, Mac App Store, Google Play, Windows Store, Amazon in real-time.
- Reply to iOS and Android reviews without redirection to app stores.
- Automatically translate reviews, track reviews updates, and user and app data such as name, app version, country and time.