With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way. PlayVox measures customer service quality in the smartest way possible, saves time in your QA process, evaluates more customer interactions in less time, drives agent engagement by using continuous feedback and coaching, and increases agent performance and productivity.

Overview of Product

Playvox is a quality assurance software that simplifies your work and allows you to accomplish better results, no matter the channel or size of your customer service team.

Improve your customer’s service experience:

  • Identify priority customer interaction issues.
  • Integrate seamlessly with Helpshift.
  • Filter, prioritize and evaluate interactions that are most relevant.
  • Personalized agent dashboards & empower them to take immediate action.
  • Calibrate your QA team for consistent results.

Overview of Integration

Playvox and Helpshift provide your company greater efficiency while in place.

  • Measure customer service quality in the smartest way possible.
  • Save time in your QA process.
  • Evaluate more customer interactions in less time.
  • Drive agent engagement by using continuous feedback and coaching.
  • Increase agent performance and productivity.