Finally, a native player support experience for console
Console gaming offers a high quality gaming experience, so why isn’t player support as delightful and engaging as it could be? It’s time to level up your player console support experience by offering in-game support, powered by Helpshift’s QR code API.
Console Customer Support Needs an Upgrade
Efficient support is critical to keep your players loving your game. It’s time to offer them a better support experience.
Today’s gamers demand frictionless support so they can get back to their game. Instead of keeping players in a unified, familiar experience when a problem arises, most games force players to:
- Wait hours in a queue for phone support
- Wait days for a response via email
- Spend more time searching for support on the web in a help forum
The Solution for Easy & Immediate Console Player Support Is Here
You can easily offer your console gamers a smoother, faster and connected modern support experience with an integration of Helpshift QR support
Improve CSAT
Increase Agent Productivity
Increase scalability of your support resources
See it in Action – Watch the Demo Below
Give it a scan and try out Helpshift’s unified player support experience across your entire console entertainment platform
Take your players where they need to go.
Improve the player support experience with contextual support + automation
Contextual support allows for a smooth experience that yields a resolution in seconds
Securely know where the player is in the game and the key problems associated with the game
Save player & agent time by automatically collecting key player information and device information
Route your players to the desired help resources thanks to unique QR codes
Collect the information needed to hand-off to agent support
Automatically authenticate users, and provide in-game context
The Modern Support Journey is the new standard of excellent player support
Automatically pass through player information, device data, and context of the issue.
Automate the most common support issues to deliver quicker resolutions to players.
Tools for smart routing, player segmentation, and partial automation yielding better human support
Easy to Set-up & Integrate
Improve CSAT
Increase Agent Productivity
Increase scalability of your support resources