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Vertical FAQs
Help Center

In-App Vertical Navigation Layout for FAQs

Viral Patel
April 30, 2024

Introducing a new Vertical Navigation Layout in SDK X, providing an improved in-app self-serve experience!  

The Vertical layout comes with collapsible sections that allow users to expand and view specific content as needed, thus reducing excessive scrolling. Users can click on any FAQ section from the vertical FAQ listing, and the FAQs will be displayed vertically. Admins can choose between vertical or horizontal navigation, ensuring that they have the flexibility to customize the navigation layout according to their app’s needs. 

To enable Vertical Navigation Layout, go to Settings ➡️ Branding and Customization ➡️ In-app Navigation Layout ➡️ select Vertical.

Multiple Attachments in bot step
AI and Automation

Multiple Attachments in Bot Step

Viral Patel
April 18, 2024

Multiple attachment capability has been added to the Bot workflow for more comprehensive data collection and smoother interactions! Previously limited to just one attachment, your bot workflows now support up to 10 attachments. 

To know more, visit our help article.

discord
Channels Integrations

Self-serve Discord Integration

Viral Patel
April 15, 2024

You can now integrate Helpshift with your Discord servers, bypassing the need for support team assistance. This self-serve integration helps you gain more control over your Discord integration with self-serve capabilities and tailored configuration.

Notable Highlights

  • World’s first and only support integration with Discord
  • Support for Custom Bots, Feedback Bots, Automatic Intent Assignment, Customer Satisfaction surveys, and two-way communication
  • Discord users can get official support simply by sending a message to the Discord bot or tagging it in any channel

Refer to our help article for more information.

Analytics and Reporting Smart Intent

Intent Analytics

Viral Patel
April 10, 2024

Gain actionable insights into your Smart Intent (SI) and Automatic Intent Assignment (AIA) performance with the new Intent Analytics Reports.

Notable highlight

  • Analyze issue performance by assigned intent
  • Evaluate individual intent performance
  • Compare issue performance between intent and non-intent cases

You can find details on the reports and key metrics here.

AI-Powered answers
AI and Automation Beta

AI-Powered Answers

Viral Patel
October 31, 2023

We are excited to inform you that we have released the Open Beta of our first ChatGPT feature – “AI powered Answers” in a custom bot step. Instead of pulling individual FAQs, ChatGPT will scan your existing knowledge base to combine all relevant FAQs into one single detailed and summarized response to your end users.

This is just the first of several Generative AI features we plan to implement. We can’t wait to see how our ChatGPT-powered bot step transforms the support experience. Join us on this exciting journey today!

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