End-to-End Excellence:
Deliver Outstanding Customer Experience in Every Interaction
We’ll build and manage your end to end customer engagement strategy in conjunction with our parent company, Keywords Studios — from flexible customer support staffing and smart automation to keeping your customers safe
Trusted by top
Global companies for exceptional customer support
SYBO’s Subway Surfers Achieves 4.3 CSAT and 77% Automation Rate with Helpshift in Under 3 Months.
Player Support Lead
Vlad Oboronko
How Zynga Support Handles 185% More Tickets with Helpshift
Zendesk to Helpshift: Seamless Migration, Soaring CSAT 40%+ under 3 months
Customer Support & Operations Manager
Kari Franz
Huuuge pioneers AI and human intelligence to master multilingual support
Director of Player Services
Sebastian Brant
Playrix Improves Player Satisfaction, Retention and Revenue with Helpshift.
Agent workloads reduced to under 50% from 200%.
How Intuitive In-App Chat Boosts Guest Loyalty For Asia’s Fastest Growing Hotel Chain
Nordeus Automates Away 40% of Their Support Costs
How Trailmix Scaled Player Support with Helpshift reaching 93% automation & 4.3 CSAT
Player Experience Lead
Aino Kinnunen
Paymentshield Boosts Customer Satisfaction to 4.25 By Automating Intent-Based Customer Support Workflows
Harnessing AI and Automation: How Bytro Labs Manages 17K Monthly Tickets with a Lean Team
Customer Support Manager
Conor McGinley
Critter Crew’s Global Success: AIDIS Rolled Out Helpshift Stress-Free
Critter Crew Producer
Tsutomu Goda
Unveiling Success: $10.6M in Savings — KRAFTON’s Launch of BGMI
VCA’s Data Rich Live Messaging Provides Pet Owners with Unprecedented Care
How Jam City Doubled CSAT and Made Customer Support a Business Driver with Helpshift
Specialists
Delivering Exceptional Service Around the Clock, Across the Globe
Combining the strengths of our people, platform, and process, we drive unwavering satisfaction and loyalty—anytime, anywhere, delivering impactful outcomes for you and your customers.
Respond to Customers Faster
We pride ourselves on being highly responsive across all time zones. Our agents are available 24/7, ensuring speedy service that boosts customer happiness and satisfaction.
Bridge Language Gaps
Our global support spans over 75 languages, ensuring no customer is lost in translation. By understanding cultural differences, we make every interaction count.
Scalable Coverage
Choose dedicated or on-demand coverage adapted to your volumes and needs – remote, in-office, or hybrid.
Cost Savings
Enjoy transparent and controllable cost-per-ticket savings.
Solutions
Integrated Ecosystem Combining Human Insight with AI Precision
Our holistic approach ensures every customer journey is smooth and personalized, from first contact through resolution. By harnessing the synergy between our skilled human agents and cutting-edge technology, we provide unparalleled support experiences across all platforms.
Combining AI and HI
Seamlessly blend empathetic human interactions with AI efficiency for comprehensive support.
Omnichannel Engagement
Ensure consistent and personalized customer support across email, chat, social media, and more.
Data-Driven Optimization
Leverage insights from every interaction to continuously enhance support strategies and customer satisfaction.
Success
We Drive Outcomes
We deliver measurable improvements in operational efficiency, cost savings, customer satisfaction, and automation rates.
Services
Discover Our Diverse Range of Services
Our bespoke customer support platform and services ensure your customers receive the support they need, whenever they need it and wherever they are. Our Trust & Safety protocols are second-to-none, guaranteeing the safeguarding of your audience and full local compliance across all regions, and our Moderation services deal promptly and decisively with toxic elements when they arise.
Customer Support
Our customer support and retention specialists handle support issues fast and with care, wherever your customers are in the world.
Trust and Safety
Providing an environment where customers feel welcome and protected from abuse is critical, and we can help.
Community Management
In a digital era where communication often amounts to little more than clicks and scrolls, we create spaces where conversations thrive.
VIP Engagement and Growth
Foster loyalty and increase retention across your VIP population through the power of our cutting-edge system, weaving together data science and the art of human interaction.
Proven Success: See What Our Customers Achieve
Hire full service teams on demand
Benefit from experienced, full-service teams at your disposal 24/7, available on a flexible month-to-month basis.
