Meet Our Leadership Team

Eric Vermillion


Eric Vermillion, Helpshift leader and CEO, spends his days driving strategy and growth plans, developing high-performance teams, and producing oversized results—globally. No big deal. Before Helpshift, he was instrumental in advancing BlueCat to one of Canada’s most notable software exits and also helped grow revenue at NICE Systems to over $1B. When he’s not leading business transformation, this Purdue University graduate is traveling with his wife and two daughters, forever in search of a great view and an even better glass of red wine.

Eric Vermillion, CEO
Janice Le, Marketing & Product

Janice Le

Marketing & Product

Janice Le, Chief Product and Market Officer at Helpshift, was raised on the banks of the Mekong Delta. After the war, she escaped Vietnam and beat some health odds that baffled medical professionals. That drive to defy odds and challenge the status quo has resulted in 20+ years as a marketing athlete, product leader, and motivational rock star. Janice has worked in a variety of tech domains and worn a lot of hats, from web and app developer to database designer and general manager. And, while she’d call business her first love, she’s a closet techie who’s virtually obsessed with gaming.

Dan Rogers


If you zoomed in on a street map, you’d find Dan Rogers at the intersection of finance and technology. For the last 13 years, he’s served as CFO for venture-backed, emerging-growth, Fintech, SaaS, and eCommerce companies. Before committing to startup life, Dan was CFO at Wells Fargo Merchant Services and Fifth Third Bank. At Helpshift, he applies his wealth of experience to payments, financial management, reporting, and team development. When he’s OOO, this Penn State grad can be found in the High Sierra, scouting out new fly-fishing spots using his favorite Gaia GPS app.

Dan Rogers, Finance
Akshay Vaidya, Engineering

Akshay Vaidya


Akshay Vaidya, Helpshift Head of Engineering and India site lead, might be ruled by a love for technology but he’s kind of a Renaissance man. When he’s not helping to deliver the next generation of innovation, he’s learning to bake bread, make mead, play guitar, and barbecue—all while keeping his wife and three kids highly entertained. In terms of impressive career stats, Akshay has over 15 years of experience at companies like Amazon, Facebook, and PayU. Along the way, he’s learned to master complex technical and leadership challenges across various domains. Alas, his honey wine still needs a little work.

Ed Hartman


Edward Hartman, VP of Global Sales and Success at Helpshift, is a numbers guy. Speaking of numbers, he has over 30 years of experience in enterprise sales and leadership and loves nothing more than making customers and companies wildly successful. Before joining Helpshift, Ed led Global Sales for Igloo Software (where he helped raise Series C funding) and held a number of roles at NICE Systems, IBM, and Rockwell Automation over three decades. More numbers? Ed’s travelled the globe, with stops in 30 countries and 48 states. Now he just has one mission, to rid the world of bad customer service.

Ed Hartman, Sales

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