Meet Our Leadership Team
Eric Vermillion
CEO
Eric Vermillion, Helpshift leader and CEO, spends his days driving strategy and growth plans, developing high-performance teams, and producing oversized results—globally. No big deal. Before Helpshift, he was instrumental in advancing BlueCat to one of Canada’s most notable software exits and also helped grow revenue at NICE Systems to over $1B. When he’s not leading business transformation, this Purdue University graduate is traveling with his wife and two daughters, forever in search of a great view and an even better glass of red wine.
Kyle MacLaren
Finance
Kyle MacLaren is the Vice President of Finance at Helpshift. He has spent his career analyzing financial filings and trend reporting in the goal of guiding a successful company that blends efficiency and compassion. An optimist at heart, Kyle delights in nothing more than solving complicated puzzles sent his way. He believes that work should be a time to smile and appreciate the presence of your peers. Prior to Helpshift, he cut his teeth at the accounting firm KPMG for nearly 10 years. His favorite pastimes include wrangling his newborn and two-year-old around the house and enjoying TCU sports.
Akshay Vaidya
Engineering
Akshay Vaidya, Helpshift Head of Engineering and India site lead, might be ruled by a love for technology but he’s kind of a Renaissance man. When he’s not helping to deliver the next generation of innovation, he’s learning to bake bread, make mead, play guitar, and barbecue—all while keeping his wife and three kids highly entertained. In terms of impressive career stats, Akshay has over 15 years of experience at companies like Amazon, Facebook, and PayU. Along the way, he’s learned to master complex technical and leadership challenges across various domains. Alas, his honey wine still needs a little work.
Ed Hartman
VP of Channels & Partnerships
Edward Hartman, VP of Channels & Partnerships at Helpshift, is a numbers guy. Speaking of numbers, he has over 30 years of experience in enterprise sales and leadership and loves nothing more than making customers and companies wildly successful. Before joining Helpshift, Ed led Global Sales for Igloo Software (where he helped raise Series C funding) and held a number of roles at NICE Systems, IBM, and Rockwell Automation over three decades. More numbers? Ed’s travelled the globe, with stops in 30 countries and 48 states. Now he just has one mission, to rid the world of bad customer service.
Samantha Pang
VP of Customer Success and Growth
Samantha Pang, VP of Customer Success and Growth at Helpshift, is fluent in English, Japanese, Cantonese, Mandarin, and Customer. Between this and her love for travel, she’s particularly well-suited for leading a team that supports over 450 customers globally. Sam is excited about ensuring clients aren’t just “happy” but have everything they need to fully realize long-term ROI. Before Helpshift, she spent six years at DeNA mastering the player experience and collecting a wealth of knowledge. If spare time were real, you’d find Sam on a yoga mat daydreaming about customers. Namaste.
Christine Dart
Global Head of Marketing
A creative at heart, Christine is a hybrid marketing professional with a love for both strategy and design. She believes in marketing that is practical, repeatable, UX-friendly, and data-driven. While those elements are each important, Christine believes the golden ticket in marketing is a strong sense of empathy… what pain points do our prospects and customers have, what does their buyer journey look like, does their experience with the brand feel amazing? When she’s not dreaming up new marketing concepts, you can find Christine climbing mountains with her dog, Hobbes, kayaking, snowboarding, dancing, or painting.
Erik Ashby
Senior Director and Head of Product
Erik Ashby is the head of product at Helpshift, the world’s leading in-app mobile customer service that has been deployed on more than 2.5 billion mobile devices. Erik has spent his career leading digital innovation in communication across the decades, working on such products as Microsoft Exchange, Office 365, and Microsoft Outlook. Erik has spent 5 years at Helpshift where they are changing the way companies provide customer service with in-app messaging, AI and chatbots.
Sarabjeet Gill
Global Head of People & Culture
Sarabjeet Gill is passionate about helping organizations reach their maximum potential by implementing transformative people programs and practices into place, eventually helping them grow exponentially/ achieve exceptional growth. As Head of People at Helpshift, Sarabjeet focuses his attention, and that of his team, on targeted people initiatives to drive growth and engagement concurrently, such as recruiting top talent globally and evolving the company’s unique culture through the hyper-scaling process. Prior to Helpshift, Sarabjeet worked closely with senior leadership teams across the industry to ensure seamless integration between people initiatives and organization’s mission and vision.
Sarabjeet is happily married and a proud father of a handsome and notorious 3-year-old son who keeps him well occupied post office hours. Sarabjeet loves traveling and dreams to cover the whole world one day. In his free time, he thoroughly enjoys blogging and networking.
Ed Jamieson
VP of Global Sales
Ed Jamieson is a hunter and coach at heart, it’s that simple. At Helpshift, Ed is busy helping his team find and close new business. Prior to joining Helpshift, he spent the last decade in various sales and sales leadership roles at NICE Systems and Ex Libris. Ed spent 13 years as a high school wrestling coach where his core leadership skills were formed. He will tell you that the most rewarding part of being a sales leader, or a wrestling coach, is seeing individuals accomplish their goals and do things they have never done before. Great leaders figure out how to position both individuals and the organization for success. In his leisure, he spends his time watching his three kids compete in eight different sports! On the rare occasion he is not hunting new deals or at a junior high volleyball game, he spends his time fly fishing for trout and archery hunting for the great wapiti in his home state of Montana.