HELP_Answer-Bot

AI-Powered Answer Bot

Your knowledge base can drive intelligent customer recommendations with the flip of a switch. Helpshift’s machine learning engine learns from customer queries, and our AI-powered Answer Bot delivers fast and accurate customer responses to both deflect queries and seamlessly handoff complex issues to agents.

More on Bots

HELP_In-app-self-service

Mobile Help Center

Simplify in-app self-service with Helpshift’s Mobile Help Center. Deliver content & FAQs across each of your specific mobile platforms and apps. This capability delivers articles ready for mobile viewing and a powerful search function that auto populates user queries based on existing content.

Find out how Vivino leverages Helpshift’s self-service features to deflect 95% of their tickets.

HELP_Web-Help-Center

Web Help Center

Helpshift’s Web Help Center makes self-service a piece of cake. You can support customers in 48 native languages, deliver an on-brand experience and use powerful analytics to provide insight into common queries and and gaps in your current knowledge base content.

HELP_Ticket-deflection

Ticket Deflection is the Name of the Game

Helpshift dramatically reduces ticket volume by using a combination of web & mobile help centers with an AI-powered answer bot. Our answer bot helps answer queries right within the conversation and the help center is fine-tuned for quick search responses.

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