Intelligent Customer Self-Service

AI takes the frustration out of customer support with fast self-service, informative help centers, and easy access to live agents.

live chat interaction with chatbot

AI-Powered Answer Bot

Your knowledge base can drive intelligent customer recommendations with the flip of a switch. Our machine learning engine learns from customer queries and knowledge base articles. And our AI-powered answer bot delivers fast and accurate customer responses to deflect queries and seamlessly handoff complex issues to agents.

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Mobile Help Center

Simplify in-app self-service with Helpshift’s Mobile Help Center. Deliver content & FAQs across each of your specific mobile platforms and apps. This capability delivers articles ready for mobile viewing and a powerful search function that auto populates user queries based on existing content.

Find out how Vivino leverages Helpshift’s self-service features to deflect 95% of their tickets.

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web help center with support articles

Web Help Center

Our web help center makes self-service a piece of cake. You can support customers in 48 native languages, deliver an on-brand experience and use powerful analytics to provide customer insights that fill any knowledge gaps in your knowledge base.

mobile customer support interaction with suggested articles

Ticket Deflection is the Name of the Game

Helpshift dramatically reduces ticket volume by using a combination of web & mobile help centers with an AI-powered answer bot. Our answer bot helps answer queries right within the conversation and the help center is fine-tuned for quick search responses.

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See for yourself how to deliver frustration-free support with Helpshift.

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