Your knowledge base can drive intelligent customer recommendations with the flip of a switch. Our machine learning engine learns from customer queries and knowledge base articles. And our AI-powered answer bot delivers fast and accurate customer responses to deflect queries and seamlessly handoff complex issues to agents.
Simplify in-app self-service with Helpshift’s Mobile Help Center. Deliver content & FAQs across each of your specific mobile platforms and apps. This capability delivers articles ready for mobile viewing and a powerful search function that auto populates user queries based on existing content.
Our web help center makes self-service a piece of cake. You can support customers in 48 native languages, deliver an on-brand experience and use powerful analytics to provide customer insights that fill any knowledge gaps in your knowledge base.
Helpshift dramatically reduces ticket volume by using a combination of web & mobile help centers with an AI-powered answer bot. Our answer bot helps answer queries right within the conversation and the help center is fine-tuned for quick search responses.