AI-Powered Answer Bot
Your knowledge base can drive intelligent customer recommendations with the flip of a switch. Helpshift’s machine learning engine learns from customer queries, and our AI-powered Answer Bot delivers fast and accurate customer responses to both deflect queries and seamlessly handoff complex issues to agents.
Mobile Help Center
Simplify in-app self-service with Helpshift’s Mobile Help Center. Deliver content & FAQs across each of your specific mobile platforms and apps. This capability delivers articles ready for mobile viewing and a powerful search function that auto populates user queries based on existing content.
Find out how Vivino leverages Helpshift’s self-service features to deflect 95% of their tickets.
Web Help Center
Helpshift’s Web Help Center makes self-service a piece of cake. You can support customers in 48 native languages, deliver an on-brand experience and use powerful analytics to provide insight into common queries and and gaps in your current knowledge base content.
Ticket Deflection is the Name of the Game
Helpshift dramatically reduces ticket volume by using a combination of web & mobile help centers with an AI-powered answer bot. Our answer bot helps answer queries right within the conversation and the help center is fine-tuned for quick search responses.