Agent Desktop

Give your agents super powers.

Arm them with an agent desktop that helps them see, know, and do more.

Flow chart showing classification and routing within the agent desktop

Classification and Routing

Dynamically route the right issues to the right experts based on custom user segments.

Agent Desktop

Empower agents to resolve issues more quickly with an easy-to-use control panel for lightning fast access to important issue data.

Stylized representation of Helpshift's agent desktop experience
agent desktop allows seamless transition from bot help to agent help

Customer Service Automation

Effectively pair bots and agents to give users the best of both worlds–expertise and speed–while freeing agents from rote tasks.

Agent Desktop Analytics

Get instant access to agent productivity and CSAT metrics so managers can effectively monitor and manage support operations.

stylized view of agent desktop analytics

Learn more about Helpshift

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