Arm them with an agent desktop that helps them see, know, and do more.
Dynamically route the right issues to the right experts based on custom user segments.
Empower agents to resolve issues more quickly with an easy-to-use control panel for lightning fast access to important issue data.
Effectively pair bots and agents to give users the best of both worlds–expertise and speed–while freeing agents from rote tasks.
Get instant access to agent productivity and CSAT metrics so managers can effectively monitor and manage support operations.
The Forrester New Wave: Digital-First Customer Service Solutions, Q2 2020
Ultimate Guide to Digital Customer Service
2020 Player Support Benchmarks Infographic