How Agent Desktop Works
Agent Desktop dramatically improves the productivity of your team, by equipping them with the automated tools they need to expand their capabilities. The unified agent desktop platform provides teams with full visibility on cases, ticket data and interaction history, enabling speedy prioritisation of all tasks.
With Agent Desktop, teams immediately become more efficient, and customers benefit from a faster, better informed experience. Agent Desktop even enables teams to segment user data to automatically route issues to the correct departments. Using your unified agent desktop platform, you’ll also be able to explore new opportunities in personalisation, to improve the customer experience further.