Agent Desktop

Give your agents super powers.

Arm them with a desktop that helps them see, know, and do more.

Classification and Routing

Dynamically route the right issues to the right experts based on custom user segments.

Agent Desktop

Empower agents to resolve issues more quickly with an easy-to-use control panel for lightning fast access to important issue data.

Customer Service Automation

Effectively pair bots and agents to give users the best of both worlds–expertise and speed–while freeing agents from rote tasks.

Analytics

Get instant access to agent productivity and CSAT metrics so managers can effectively monitor and manage support operations.

Learn more about Helpshift

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