Chat and Conversational Help

Old school is not so cool.

Deliver a modern chat & conversational help experience that feels as natural as chatting with a friend.

Conversational Help for Discord

For mobile games, players are chatting on popular platforms like Discord. Provide natural, free-flowing conversational help in the places where conversations happen.

mobile device showing chat and conversational help experience, end user is engaging with bot on her own time

Asynchronous Chat

No one should be tethered to a chat window. Instead, respect your user’s time and free them from waiting for a response.

Chat and Conversational Help

Chat conversations should be unified across your web help and in-app help.

multiple mobile devices showing seamless, consistent chat and conversational help experience
Customer success agent sleeping while an automation bot provides chat and conversational help

Automation

Chatbots are always on, even when agents are not. Now, you can resolve issues faster with chatbots, even while agents are asleep.

Learn more about Helpshift