No one should be tethered to a chat window. Respect your user’s time and free them from waiting for a response.
Chat conversations should be unified across your web help and in-app help.
Chatbots are always on, even when agents are not. Resolve issues faster with chatbots, even while agents are asleep.
The Forrester New Wave: Digital-First Customer Service Solutions, Q2 2020
Ultimate Guide to Digital Customer Service
2020 Player Support Benchmarks Infographic