Meet Helpshift Services & Support

We’ll be with you every step of the way — from onboarding and implementation to 24-7 support.

Helpshift Onboarding Offerings

Self-Service

Our easy-to-implement platform and self-service tools are everything you need to start delivering mobile and web-based experiences.

Access to templates
Configuration guide
Sample test plan
Automation and bots best practices
Standard support and online resources
Monthly webinars

Assisted

Utilize your team’s expertise and leverage Helpshift’s expertise to ensure a successful launch.

Live remote sessions
Project kickoff
Configuration coaching
Training
Go-live support and preparation
Pre and post launch configuration audit
Customized test plan

Full-Service

Add-On Services

Begin with an assisted onboarding package, and select optional add-ons to accelerate your projects.

Technical Consultation

A designated Solution Architect
Expedited technical support
Creation of solution documentation

Predict AI Issue Classification

AI model training, roll-out, and label analysis
Post go-live analysis and review
Remote, hands-on training session
AI-powered issue and label analysis

Automation Bots Configuration

Design, build, and roll out ten automation bots
Post go-live analysis and review
Remote, hands-on training session

We’ve Got Your Back

Rest easy, Helpshift’s global team of technical support reps is here for you, noon or night. With offerings for both standard and premium support you’ll have access to 24-7 coverage and expedited response times for those mission-critical customer service moments.

24-7 Support

Global Support

Response SLAs

Take the next step in your journey for next generation support

Schedule Demo