Problems can’t be resolved if they aren’t understood. Quickly identify the best path to resolution with automated intent classification.
Agents shouldn’t be human robots. Use help bots to collect issue information, complete rote tasks or even fully resolve common issues.
Bot building shouldn’t require a PhD. Build help bots in minutes with a visual solution that doesn’t depend on developers or IT.
No support team should reinvent the wheel. Take advantage of pre-built help bots to incorporate best practices from the world’s top mobile games and apps.
The Forrester New Wave: Digital-First Customer Service Solutions, Q2 2020
Ultimate Guide to Digital Customer Service
2020 Player Support Benchmarks Infographic