Intelligent Customer Experience Solutions
We exist to be the smart partner to disruptive digital companies seeking experts in customer support outsourcing. For nearly two decades, Goodbay has been providing Intelligent Customer Experience solutions to high-growth, top grossing and cultural phenomena clients with a mobile first presence.
Overview of Product
Goodbay provides dedicated multilingual customer support from our state-of-the-art delivery locations where clients leverage our industry leading quality, experience, scalability and CX consulting to deliver the best support possible to their customers.
- Solutions: Customer Experience, Technical Support, Community Management, Content Moderation, Data Entry/Back Office
- Omni-channel: In-App, Email, Live Chat, Voice, Social Media
- Client Portfolio: Gaming, Media/Entertainment, New Economy, Consumer Electronics/IoT, eCommerce, Fintech and Unicorns
Overview of Integration
Goodbay fully integrates into your current CX environment where you can leverage top talent, unparalleled industry experience and insights, to treat your critical business processes, customers, and internal stakeholders with the utmost care.
- Expert operators of Helpshift from Agent to Director level enables a smooth on-boarding/training and ease of ongoing management.
- Helpshift migration specialists: XYZ CRM to Helpshift, Custom reporting/analytics and support content creation (FAQs, Bots, Localization, etc.).
- Bundling business intelligence, ongoing CX consulting, and quality delivery to improve SLAs & KPIs – Most importantly helping to grow your revenue.