Helpshift utilizes an elastic infrastructure to automatically increase capacity based on demand. This allows us to support one billion devices and 80 million conversations per year. Scaling to thousands of agents isn’t an issue because onboarding takes minutes: no extensive training necessary.
Helpshift follows the most stringent security practices. We are Privacy Shield certified, compliant with GDPR, COPPA, ISO27001, ISO27017, and ISO27018. Our services are hosted on Amazon Web Services (compliant with PCI DSS, SOC 1/2/3, HIPPA, ITAR, EU-US, and NIST). Data in transit is secured by TLS encryption. In addition, Helpshift employs third-party experts to conduct regular vulnerability testing.
We monitor our production services 24-7. We build resilience into our stateless, service-oriented architecture to enable fault isolation, loose coupling, and simpler testing. We cluster service instances so traffic goes unaffected. Load balancing also ensures that capacity can be added effortlessly when required, without affecting currently served production traffic.