Scalable. Secure. Reliable.

The world's top B2C brands count on our proven scalability, security, and stability.

No Demand is Too High

Helpshift utilizes an elastic infrastructure to automatically increase capacity based on demand. This allows us to support one billion devices and 80 million conversations per year. Scaling to thousands of agents isn’t an issue because onboarding takes minutes: no extensive training necessary.

As Secure as it Gets

Helpshift follows the most stringent security practices. We are Privacy Shield certified, compliant with GDPR, COPPA, ISO27001, ISO27017, and ISO27018. Our services are hosted on Amazon Web Services (compliant with PCI DSS, SOC 1/2/3, HIPPA, ITAR, EU-US, and NIST). Data in transit is secured by TLS encryption. In addition, Helpshift employs third-party experts to conduct regular vulnerability testing.

ISO and GDPR logos

Software You can Trust

We monitor our production services 24-7. We build resilience into our stateless, service-oriented architecture to enable fault isolation, loose coupling, and simpler testing. We cluster service instances so traffic goes unaffected. Load balancing also ensures that capacity can be added effortlessly when required, without affecting currently served production traffic.

Helpshift Cost Savings Calculator

Calculate Savings


2019 Customer Service Toolkit

Get Toolkit


Try Helpshift Free for 14 Days

Start Trial


Learn more about Helpshift’s scalability, security, and reliability by requesting a demo.

Request Demo