Explore how AI-powered chatbots streamline issue resolution, reduce wait times, and create seamless customer support experiences.
The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have
In 2016, Microsoft CEO Satya Nadella declared that “bots are the new apps” during a company developer conference in San Francisco. He wasn’t the only
Chatbots today should not be conflated with chatbots of the past: the technology is more advanced and the customer experience is likewise enhanced. Historically, the
MoviePass is the fastest growing subscription service, ever. After ballooning from 20,000 to three million users during Spring of 2018, the MoviePass support team also
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What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,
A robust knowledge base has many benefits. It empowers your customers to self-serve, increasing ticket deflection in the process. It educates your customers so that
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