Conversational AI vs Chatbots: What’s the Difference?
As businesses look to improve their customer experience, they will need the ultimate platform in order to do so. Conversational AI and chatbots can not only help a business decrease…
“The 2021 Helpshift Player Benchmark Report” Webinar Recap
Gaming companies benefited from the flood of new and returning players logging into their games throughout the pandemic. However, the biggest winners in the space didn’t just meet the increased…
“Custom Bots and External APIs: How to Improve Support Conversations with Data” Webinar Recap
Simple bots can be used to automate tasks, speed time to resolution, and free up agents to tackle more complex issues. However, when you step up to building custom bots,…
“The Discord Extension: Conversational Support Wherever You Go” Webinar Recap
Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their “second screen.” Learn why you…
Getting Your App Together with Helpshift, Unity, and Discord
At Helpshift, we’re devoted to making it easier for mobile game publishers and studios to give players the best support experience. That’s why we’re making two key advances, on behalf…
Helpshift Plays to Win with Best Live Chat
Helpshift won the Best Live Chat Product Award for 2020 from the Product School, the global leader in product management training with a community of over a million product professionals….
Customer Service Chatbot – Designed to Help Your Business
How a customer service chatbot will help your business Increasingly, brands are looking at innovative ways to meet rising customer expectations and remain relevant in a digital-first world. One such…
SMS vs. In-App Service: Which is Right for You?
Mobile experiences are eating the world. Today, more than half of all web traffic comes from mobile devices. Customers increasingly turn to mobile apps, mobile messaging channels, and mobile web…
How to Help Your Business Now with Customer Service Chatbots
Increasingly, brands are looking for innovative ways to meet rising customer expectations and remain relevant in a digital-first world. One such tactic is to use chatbots and automation to streamline…
The Business Case for Digital Customer Service
There’s a lot of noise around digital customer service these days. Everyone says you have to do it, and you believe that’s true. But aside from creating a better customer…