Customer Service Trends & Insights

Customer Service Operations

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Say a long-time client reaches out with a critical issue, and instead of seamless support, they’re bounced between agents, repeating the same details each time.

ChatbotsArtificial Intelligence

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Chatbots vs Conversational AI vs AI agents— which should you choose for your customer support operations? Should you integrate one, both, or all? And how

Chatbots

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AI advancements have given rise to chatbots that utilize Generative AI, Natural Language Processing (NLP), and other advanced technologies. These enhancements enable chatbots to detect

Chatbots

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In the ever-evolving digital marketing landscape, businesses that want to improve customer engagement and simplify marketing processes must keep up with the changes. One innovative

ChatbotsGamingMobile Support

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Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their

ChatbotsGaming

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At Helpshift, we’re devoted to making it easier for mobile game publishers and studios to give players the best support experience. That’s why we’re making

Chatbots

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Helpshift won the Best Live Chat Product Award for 2020 from the Product School, the global leader in product management training with a community of

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