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Subscription apps are running retention programs designed for a market that no longer exists. Email dunning, win-back discounts, quarterly onboarding tests, and a help center
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Proactive engagement is an essential part of the customer experience. Reaching out to customers at just the right moment can make them feel appreciated, drive
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Listening to elevator music while waiting endlessly for a customer service agent to come on the line is becoming a relic experience for consumers. Today,
See how you can reduce your customer service spend with our cost savings calculator. Our digital customer service platform is largely built upon the notion
Helpshift is fortunate enough to have its own in-house data science team tasked with creating AI products that are tailored specifically for customer service. The
The following post explores how Helpshift’s product management team has redefined traditional web chat to address our customers’ largest pain points. There are plenty of
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What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,
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Phil Black has been of the most seminal members of Helpshift since its very inception. As a founder of True Ventures, he has not only
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Everything we build at Helpshift is about giving your business the advantage it needs to serve customers and succeed. Today I’m proud to announce our
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COPPA (Children’s Online Privacy Protection Act) is an American law–enforced by the Federal Trade Commission–that prohibits collecting personal identifiers (PIs) from children under 14. A
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So you’ve built a mobile app. Now thousands of users will automatically rush to download your app, give it high ratings, and tell everyone else
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We recently rolled out our New Issues Automation feature to help you provide a personalized approach when handling Issues from your various Users.
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As your app grows in popularity, your customers will want to connect with you beyond the app. They’ll want to find you on the web,
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