Customer Service Trends & Insights

Customer Service Operations

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To truly understand the modern consumer, consider these questions: If you find yourself expecting rapid resolutions, you indeed epitomize the modern consumer. To meet these

GamingGeneralMobile Support

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Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately

General

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Congratulations, you have a lot of support tickets! Tons of users asking for help with your mobile app is a complicated feeling. It’s a sign

GeneralOperational EfficiencyThe Future of Customer Service

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An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently

General

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Proactive engagement is an essential part of the customer experience. Reaching out to customers at just the right moment can make them feel appreciated, drive

GeneralMobile SupportOperational EfficiencyThe Future of Customer Service

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More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When

ChatbotsGeneralThe Future of Customer Service

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The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have

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