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Subscription apps are running retention programs designed for a market that no longer exists. Email dunning, win-back discounts, quarterly onboarding tests, and a help center
Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it
Abinash Tripathy, Helpshift CEO & Founder, responds to questions from Customer Contact Week (CCW) about automation’s role in the future of customer service [CCW] Before
See how you can reduce your customer service spend with our cost savings calculator. Our digital customer service platform is largely built upon the notion
Helpshift is fortunate enough to have its own in-house data science team tasked with creating AI products that are tailored specifically for customer service. The
The following post explores how Helpshift’s product management team has redefined traditional web chat to address our customers’ largest pain points. There are plenty of
The Helpshift platform has been designed with “asynchronous” in mind from day one. Helpshift has been a pioneer in mobile messaging, and now we have
Much of our daily communication is asynchronous: we send an email in the morning and receive a reply at noon; we respond to a group
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What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,
What Is An AI Customer Service Chatbot? There’s a lot of chatter about chatbots today, but the concept of a chatbot is really nothing new.
We’re really proud of our product and have no qualms about this shameless plug. Here’s a list of some quick customer testimonials that really speak
First came the brick and mortar. Until the 1960s, customers had to physically visit a store to purchase, get help with, or return a product.
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