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Helpshift

The Future of Customer Service

How to Improve Resolution Time by Focusing on User Intent

How to Improve Resolution Time by Focusing on User Intent

Resolution time is a key metric that often serves as the dividing line between successful and unsuccessful mobile app customer service and problem resolution tactics. Long resolution times are inefficient…

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5 Foundational Features of Mobile In-App Knowledge Base Software in 2022

5 Foundational Features of Mobile In-App Knowledge Base Software in 2022

To understand the current landscape of the knowledge base, we first have to remember where we came from. ​​Early on in computing, knowledge was considered part of the app —…

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The Marriage Between Modern SDKs and In-App Customer Service

The Marriage Between Modern SDKs and In-App Customer Service

Are you struggling to keep your customers in-app at their most vulnerable moments? Modern mobile customer service starts and ends with the user — how you prioritize their time, how…

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Player vs. Error Code

Player vs. Error Code

I’ve been gaming for decades. On Friday nights, my co-workers and I used to take over a conference room and network four Xbox consoles together so we could all play…

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“The 2021 Helpshift Player Benchmark Report” Webinar Recap

“The 2021 Helpshift Player Benchmark Report” Webinar Recap

Gaming companies benefited from the flood of new and returning players logging into their games throughout the pandemic. However, the biggest winners in the space didn’t just meet the increased…

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“Automated Game Error Reporting and In-App Player Support Done Right” Webinar Recap

“Automated Game Error Reporting and In-App Player Support Done Right” Webinar Recap

The modern customer support journey puts as much emphasis on providing users with a seamless experience as it does on resolving issues quickly from a cost-saving and operational efficiency perspective….

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“Data Democratization: Making Data Available and Understandable Across the Organization” Webinar Recap

“Data Democratization: Making Data Available and Understandable Across the Organization” Webinar Recap

Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it to make more informed decisions…

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“Custom Bots and External APIs: How to Improve Support Conversations with Data” Webinar Recap

“Custom Bots and External APIs: How to Improve Support Conversations with Data” Webinar Recap

Simple bots can be used to automate tasks, speed time to resolution, and free up agents to tackle more complex issues. However, when you step up to building custom bots,…

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3 Ways to Gauge Whether Your Customers Are Truly Happy

3 Ways to Gauge Whether Your Customers Are Truly Happy

Depending upon your industry, it can cost as much as six times more to acquire new customers than it does to satisfy the ones you already have. That’s why businesses…

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Life after COVID: How to Prepare Your Agents For The Months Ahead

Life after COVID: How to Prepare Your Agents For The Months Ahead

Today’s agents face unprecedented challenges. Even before recent events, they were already dealing with rising customer expectations, demands for support via new channels, and rising expectations for immediate responses. These…

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[REPORT] 2022 Digital Support Benchmark Report. Download Now

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