Customer Service Trends & Insights

Customer Service Operations

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Say a long-time client reaches out with a critical issue, and instead of seamless support, they’re bounced between agents, repeating the same details each time.

The Future of Customer ServiceFintechGamingOperational EfficiencySelf-Service

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Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it

The Future of Customer Service

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Abinash Tripathy, Helpshift CEO & Founder, responds to questions from Customer Contact Week (CCW) about automation’s role in the future of customer service [CCW] Before

GeneralOperational EfficiencyThe Future of Customer Service

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An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently

The Future of Customer Service

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Brands that excel at customer service rely heavily on customer service software to deliver exceptional experiences. At the heart of nearly every one of their

GeneralMobile SupportOperational EfficiencyThe Future of Customer Service

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More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When

ChatbotsGeneralThe Future of Customer Service

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The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have

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