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Operational Efficiency

“The 2021 Helpshift Player Benchmark Report” Webinar Recap

“The 2021 Helpshift Player Benchmark Report” Webinar Recap

Gaming companies benefited from the flood of new and returning players logging into their games throughout the pandemic. However, the biggest winners in the space didn’t just meet the increased…

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“Automated Game Error Reporting and In-App Player Support Done Right” Webinar Recap

“Automated Game Error Reporting and In-App Player Support Done Right” Webinar Recap

The modern customer support journey puts as much emphasis on providing users with a seamless experience as it does on resolving issues quickly from a cost-saving and operational efficiency perspective….

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“Data Democratization: Making Data Available and Understandable Across the Organization” Webinar Recap

“Data Democratization: Making Data Available and Understandable Across the Organization” Webinar Recap

Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it to make more informed decisions…

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“Custom Bots and External APIs: How to Improve Support Conversations with Data” Webinar Recap

“Custom Bots and External APIs: How to Improve Support Conversations with Data” Webinar Recap

Simple bots can be used to automate tasks, speed time to resolution, and free up agents to tackle more complex issues. However, when you step up to building custom bots,…

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“The True Cost of Player Support” Webinar Recap

“The True Cost of Player Support” Webinar Recap

You can’t have a successful game without an equally successful customer support strategy. And, unfortunately, player support teams are sometimes surprised by the costs associated with keeping players in the…

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Mobile Revolutionary: Andrea Schmidt

Mobile Revolutionary: Andrea Schmidt

Andrea Schmidt, VP of Campaign Operations at Quotient, grew up in Cincinnati, Ohio, home of professional baseball, America’s oldest family-owned ice cream parlor, and spicy chili that’s equally at home…

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The Integral Role of Customer Service in Making a D2C Model Work

The Integral Role of Customer Service in Making a D2C Model Work

Retail is officially being disrupted, and it’s consumers doing the disrupting. With more choices about what, where, and how to buy, they’re increasingly going straight to brands to get exactly…

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How to Measure The Productivity Of Your Remote Workforce With Real-Time Operations

How to Measure The Productivity Of Your Remote Workforce With Real-Time Operations

To support work-from-home mandates and ensure business continuity, many customer service and IT leaders are adopting solutions to enable real-time operations for remote workers. Leveraging Real-time operations is a great…

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The Three E’s of Online Customer Service

The Three E’s of Online Customer Service

An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently answers questions, and effectively conveys…

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Pro Tips for Scaling Customer Support Without the Growing Pains

Pro Tips for Scaling Customer Support Without the Growing Pains

Your company is growing, all is going according to your five year plan, and you’re lucky to be adding customers every day. But with growth comes the pressure to provide…

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[REPORT] 2022 Digital Support Benchmark Report. Download Now

[WEBINAR] The Power of Intent Driven Automation: How to use Intent Classification to Increase TTR and Improve CSAT. Register Now

[WEBINAR] Achieving 4.5 CSAT While Resolving 2X the Industry Avg. of Tickets per Agents. Register Now

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