Gaming companies benefited from the flood of new and returning players logging into their games throughout the pandemic. However, the biggest winners in the space didn’t just meet the increased…
The modern customer support journey puts as much emphasis on providing users with a seamless experience as it does on resolving issues quickly from a cost-saving and operational efficiency perspective….
Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it to make more informed decisions…
Simple bots can be used to automate tasks, speed time to resolution, and free up agents to tackle more complex issues. However, when you step up to building custom bots,…
You can’t have a successful game without an equally successful customer support strategy. And, unfortunately, player support teams are sometimes surprised by the costs associated with keeping players in the…
Andrea Schmidt, VP of Campaign Operations at Quotient, grew up in Cincinnati, Ohio, home of professional baseball, America’s oldest family-owned ice cream parlor, and spicy chili that’s equally at home…
Retail is officially being disrupted, and it’s consumers doing the disrupting. With more choices about what, where, and how to buy, they’re increasingly going straight to brands to get exactly…
To support work-from-home mandates and ensure business continuity, many customer service and IT leaders are adopting solutions to enable real-time operations for remote workers. Leveraging Real-time operations is a great…
An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently answers questions, and effectively conveys…
Your company is growing, all is going according to your five year plan, and you’re lucky to be adding customers every day. But with growth comes the pressure to provide…
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