Get insights into emerging technologies shaping the future of customer service, from AI to automation at scale.
The Helpshift platform has been designed with “asynchronous” in mind from day one. Helpshift has been a pioneer in mobile messaging, and now we have
Providing fast and frictionless support for customer issues is essential for ensuring service excellence. Thus, it is critical to assign issues to appropriate agents and
Much of our daily communication is asynchronous: we send an email in the morning and receive a reply at noon; we respond to a group
If you ask your agents what the best part of their job is, they most likely won’t say that it’s manually sorting through and classifying
read
What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,
What Is An AI Customer Service Chatbot? There’s a lot of chatter about chatbots today, but the concept of a chatbot is really nothing new.
Follow us on
