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Trusted by Leading Mobile Games
"We saw a real opportunity with Helpshift. First of all, it delivered a fully-native experience with in-app messaging. Players don't want to leave the app to send an email and calling into a call center would be unthinkable. Helpshift delivered a fully integrated experience that delighted our players"
Nataly Kuzmina, Head of Support at Playrix
“Helpshift has been transformative to our player support experience. Over the course of just over a year, we improved our level of automation. Most importantly, however, we have maintained CSAT throughout while achieving our vision of scaling leaner.”
Ana Celeste Almeida Vieria, Player Support Manager at Nordeus
"Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems.”
Bárbara Borba Moraes, Coordinator of Operations and CX at Guiabolso
“From a player’s perspective, everything is all in one place. You can play your game, read FAQs, or get help all from within the app. It’s a connected experience right at your fingertips and allows us to be where our players are."
Faye Por, Director of Customer Service, Zynga
Think inside the game.
When mobile gamers need help, the last thing they want to do is leave your game. That’s why we give them quick and easy in-game help that’s purpose-built for mobile games and always on.
When you use Helpshift, you are using the only in-game automation platform that is easy to deploy and gives your brand the ability to automate the mundane, saving you time, money, and resources. No one handles in-game customer intent or gives you a holistic view of your player’s in-game experience better or faster than us.
By partnering with Helpshift, your company unlocks the ability to provide a rich and robust customer support experience right from your game. You built a great game and shouldn’t make players leave at their most vulnerable moments, right when they need your help.
Helpshift believes great support happens in the game, and that’s our commitment to each of our customers!
Key Values Delivered
SDK X: One-time integration into your software projects means that all non-premium SDK X features that are released in the future become available to you automatically. If you’re new to SDKs, be sure to read our eBook, the Complete Guide to In-App Support SDKs.
Smart Intents: Smart Intents can help you to leverage your brand’s own data — surfacing, classifying, and labeling the types of problems that your end-users face most often while using your product.
Feedback Bots: Resolution and feedback bots support your creation of unique and customized post-resolution experiences. They capture dynamic feedback, re-engage with your customers, and take additional actions when appropriate.
Help Center 2.0: Modern Self-Help Center for in-game and web users with fully responsive page designs, easy customization of images, colors, and fonts, and an improved end-user search experience. The last thing they want to do is leave your game. That’s why we give them quick and easy in-game help that’s purpose-built for mobile games and always on.