Customer Service Automation

Respond to customers faster, resolve issues more effectively, lighten agent workloads, and lower customer support costs.

Customer service automation classifying an issue

AI Powers Customer Intent Detection

Our classification engine replaces manual triage with automated, AI-powered classification. It determines issue types, labels conversations, and prompts customers for additional information when necessary. The engine continuously learns based on agent feedback, and supervisors no longer need to add keywords manually.

Learn How AI Can Help

Customer service interaction and ticket with chatbot

Bots Automate Workflows and Self-Service

Our visual bot builder lets you quickly automate interactions across the customer journey, without professional services. You can build bots rapidly, add them iteratively and test them instantly, using no code at all. Use rich data from the conversation stream to invoke bot automations while providing a seamless experience.

More On Bots

MoviePass used Helpshift’s AI-powered issue classification engine and saved 45,000 hours of their agents’ time. You can too.

Learn How

Customer service platform with queue assignment

Intelligent Issue Routing

Our intelligent routing engine leverages rich data to help you make smart decisions. It allows you to prioritize urgent cases and high-value customers, precisely route a case to the correct bot or agent, and orchestrate how humans and bots collaborate to quickly resolve customer problems.

Our Rundown On Routing

Customer support mobile notification with agent view

Proactive Support

With Helpshift’s proactive support capabilities you can engage users at important touch points throughout their journey to keep users engaged and boost customer satisfaction. Our push notifications feature lets you be there for your customers before they know they need help.

Be More Proactive


Helpshift Benchmark Report

Download Report


Beginner’s Guide to Bots

Get Guide


Try Helpshift Free for 14 Days

Start Trial


See how AI and automation help you scale customer service.

Request Demo