Our classification engine replaces manual triage with automated, AI-powered classification. It determines issue types, labels conversations, and prompts customers for additional information when necessary. The engine continuously learns based on agent feedback, and supervisors no longer need to add keywords manually.
Our visual bot builder lets you quickly automate interactions across the customer journey, without professional services. You can build bots rapidly, add them iteratively and test them instantly, using no code at all. Use rich data from the conversation stream to invoke bot automations while providing a seamless experience.
Our intelligent routing engine leverages rich data to help you make smart decisions. It allows you to prioritize urgent cases and high-value customers, precisely route a case to the correct bot or agent, and orchestrate how humans and bots collaborate to quickly resolve customer problems.
With Helpshift’s proactive support capabilities you can engage users at important touch points throughout their journey to keep users engaged and boost customer satisfaction. Our push notifications feature lets you be there for your customers before they know they need help.