Bots Automate Workflows and Self-Service
Our visual bot builder lets you quickly automate interactions across the customer journey, without professional services. You can build bots rapidly, add them iteratively and test them instantly, using no code at all. Use rich data from the conversation stream to invoke bot automations while providing a seamless experience.
Intelligent Issue Classification
Helpshift’s classification engine replaces manual triage with automated, AI-powered classification. The engine labels issues and triggers automated routing to the right agent or bot, and continuously learns based on agent feedback. Keyword-based tagging is no longer necessary.
Automated Issue Routing
Helpshift’s automated routing allows you to prioritize urgent cases and high-value customers. Precisely route a case to the correct bot or agent, and orchestrate how humans and bots collaborate to quickly resolve customer problems.