Turn Cases into Conversations
With Helpshift’s agent desktop, your agents can manage customer tickets just like messaging conversations. Customer info and interaction history are displayed in the thread, keeping conversations in context. Knowledge base articles and suggested responses are only a click away.
Simplify Case Management
Streamline workflows and unify tickets across channels. Helpshift’s case management gets the job done by providing a unified view of the customer. Meanwhile, agents and bots collaborate together on customer conversations to accelerate resolutions.
Knowledge is Power
Helpshift knowledge management is incredibly powerful. You can easily organize FAQs and articles by application or platform, and customers and agents can access content through autocomplete search or with the assistance of multilingual bots. This can all happen within your mobile app or through your web-based help center.
Gain Powerful Insights
Helpshift’s analytics provide insight into customer cases, agent performance, and the effectiveness of automation. All of your data is stored in a single repository so correlating and visualizing information is simple. Our integrations and APIs also make customizing and exporting reports as easy as the click of a button.