Resources

Benchmark Report: Transforming the Digital Customer Service Experience within the Enterprise

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Resources

Get In Sync With Your Customers: A Primer to Asynchronous Communication And How It Benefits Customer Service

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Resources

Master Your Customer Service Digital Strategy in 2019

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Case Study

Not Another Live Chat: How AI, Bots, and Messaging Transformed Customer Service for Moviegoers

Case Study

How Customer Service Excellence Promotes Player Engagement within FoxNext Games’ MARVEL Strike Force

Case Study

How Zynga Support Handles 185% More Tickets with Helpshift

Case Study

How Microsoft’s Outlook on User Feedback Creates Happier Customers at a Dramatically Reduced Cost

Case Study

How Brazil’s Neon Pagamentos is Pioneering Modern Banking with Conversational Messaging

Case Study

VCA’s Data Rich Live Messaging Provides Pet Owners with Unprecedented Care

Case Study

Family Matters: The Chatbooks Strategy to Personalizing Support at Scale

Case Study

Mobile Marketplace for Wine Sets High Bar for Service

Case Study

Frictionless Customer Service: How MoneyLion Securely Supports 1.5 Million Users

Case Study

Playdemic’s Secret Sauce To App Store Top 20

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customer service toolkit

Toolkit

Everything you need to help your support team succeed in 2019

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