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Gaming companies face a unique support challenge: explosive growth paired with player expectations for instant resolution. When your latest update drops and 50,000 players simultaneously
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There’s a common belief that AI will completely replace human agents in customer support, making live agents obsolete. But that’s not the full story. While
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Customer support teams face growing demands for faster resolutions, cost efficiency, and improved customer experiences. Helpshift’s AI Agent Copilot helps businesses achieve these goals by
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The corporate hallways are humming with AI talk. “Agents” this and “Copilots” that — but wait, aren’t they the same thing in different packaging? Not
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Support burnout is real. Behind every support chat sits a human juggling multiple conversations, squinting at long message threads, hunting for answers they’ve written multiple
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Generally, customer service agents have played a significant role in building genuine relationships that last and improve experiences. They are usually the primary point of
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