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Subscription apps are running retention programs designed for a market that no longer exists. Email dunning, win-back discounts, quarterly onboarding tests, and a help center
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When TrailMix Games launched their hit game “Love & Pies” in 2021, they didn’t have a proper support system behind it and couldn’t keep pace
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In our latest CX Diaries blog series, we had the pleasure of speaking with Dr. Jo Shattuck, the visionary Founder and Neuroscientist at PANTHERTEC. Dr.
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Picture this. A player is mid-match on their PS5 when an error code freezes the screen. They reach for the controller, try to type their
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Helpshift won the Best Live Chat Product Award for 2020 from the Product School, the global leader in product management training with a community of
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MoviePass is the fastest growing subscription service, ever. After ballooning from 20,000 to three million users during Spring of 2018, the MoviePass support team also
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