Customer Service Trends & Insights

Customer Service

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Customers remember how you treat them, not just what you sell them.  In fact, 82% of customers demand immediate problem-solving, and 78% expect personalized interaction

Automation

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Businesses across every industry are constantly looking for opportunities to leverage automation to improve their workflow and boost productivity. Unsurprisingly, the narrative is no different

AutomationCustomer Service Operations

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37 percent of customers say they would prefer to get immediate assistance from a chatbot over waiting just three minutes for a human. We’re all

AutomationCustomer Service Operations

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Customer service management encompasses pretty much everything a brand does to serve customers in the best manner possible – within the constraints of the customer

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