Customer Service Trends & Insights

Customer Service Operations

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Say a long-time client reaches out with a critical issue, and instead of seamless support, they’re bounced between agents, repeating the same details each time.

Automation

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Businesses across every industry are constantly looking for opportunities to leverage automation to improve their workflow and boost productivity. Unsurprisingly, the narrative is no different

AutomationCustomer Service Operations

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37 percent of customers say they would prefer to get immediate assistance from a chatbot over waiting just three minutes for a human. We’re all

AutomationCustomer Service Operations

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Customer service management encompasses pretty much everything a brand does to serve customers in the best manner possible – within the constraints of the customer

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