The Helpshift Blog

Live service gaming continues to set revenue records, but the math has gotten harder. 23% of players abandon a game after one poor support experience,

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Businesses across every industry are constantly looking for opportunities to leverage automation to improve their workflow and boost productivity. Unsurprisingly, the narrative is no different

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37 percent of customers say they would prefer to get immediate assistance from a chatbot over waiting just three minutes for a human. We’re all

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