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Decagon has built one of the most talked-about AI agent platforms in customer support. Its Agent Operating Procedures (AOPs) let CX operators configure complex workflows
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Businesses across every industry are constantly looking for opportunities to leverage automation to improve their workflow and boost productivity. Unsurprisingly, the narrative is no different
37 percent of customers say they would prefer to get immediate assistance from a chatbot over waiting just three minutes for a human. We’re all
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