Customer Service Trends & Insights

Customer Service Operations

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To truly understand the modern consumer, consider these questions: If you find yourself expecting rapid resolutions, you indeed epitomize the modern consumer. To meet these

Automation

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Businesses across every industry are constantly looking for opportunities to leverage automation to improve their workflow and boost productivity. Unsurprisingly, the narrative is no different

AutomationCustomer Service Operations

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37 percent of customers say they would prefer to get immediate assistance from a chatbot over waiting just three minutes for a human. We’re all

AutomationCustomer Service Operations

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Customer service management encompasses pretty much everything a brand does to serve customers in the best manner possible – within the constraints of the customer

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