Customer Service Trends & Insights

Customer Service Operations

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Say a long-time client reaches out with a critical issue, and instead of seamless support, they’re bounced between agents, repeating the same details each time.

User Acquisition

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With over 6.3 billion people currently using smartphones, the mobile app market has seen rapid growth. This number is projected to surpass 7.7 billion by

User Acquisition

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Deep links are more than just equivalents of what hyperlinks used to be. They can be used to direct users from one web page to

User Acquisition

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What makes an indie game indie? An indie (independent) game is a game created by an individual developer or a small team without financial support

User Acquisition

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On average, 6.140 mobile apps are published in Google Play every day. Consequently, newly released apps inevitably face a risk of remaining in the shadows.

User Acquisition

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App stores are the main source of incoming traffic and downloads for mobile apps. But a search engine can become the second channel for app

User Acquisition

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Acquiring mobile users is increasingly becoming a challenge for businesses. But as the digital world moves towards mobile, businesses need to consistently make efforts to remain

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