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“Data Democratization: Making Data Available and Understandable Across the Organization” Webinar Recap

“Data Democratization: Making Data Available and Understandable Across the Organization” Webinar Recap

Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it to make more informed decisions…

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“Custom Bots and External APIs: How to Improve Support Conversations with Data” Webinar Recap

“Custom Bots and External APIs: How to Improve Support Conversations with Data” Webinar Recap

Simple bots can be used to automate tasks, speed time to resolution, and free up agents to tackle more complex issues. However, when you step up to building custom bots,…

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Mobile Revolutionary: Ben Terrill, Director of Customer Experience, Brex

Mobile Revolutionary: Ben Terrill, Director of Customer Experience, Brex

When I sat down with Ben Terrill of Brex, a San Francisco-based financial services company, I warned him, “this is not going to be your typical interview.” I wasn’t after…

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How Fintechs Keep Costs Down While Raising Up Customer Experience

How Fintechs Keep Costs Down While Raising Up Customer Experience

The financial tech market has been exploding over the last handful of years. In 2019, fintech startups reached $55.3 billion in investments globally, and 64% of consumers used at least…

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[REPORT] 2022 Digital Support Benchmark Report. Download Now

[WEBINAR] The Power of Intent Driven Automation: How to use Intent Classification to Increase TTR and Improve CSAT. Register Now

[WEBINAR] Achieving 4.5 CSAT While Resolving 2X the Industry Avg. of Tickets per Agents. Register Now

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  • Product
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    • Smart Intents
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    • Agent Desktop
    • Feedback+ SDK
    • Compare Helpshift
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    • Meet our Customers
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  • Pricing
  • Company
    • Integrations
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