Customer Service Trends & Insights

Multilingual Support

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Imagine trying to buy something you need, but the instructions are in a language you barely understand—frustrating, right? Now, imagine that frustration multiplied across cultures

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If you’ve searched for “customer support platform” on Google, you’ve likely noticed Zendesk at the forefront. As one of the oldest customer support tools, it

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If you’re reading this article, it’s likely that you’re dissatisfied with Freshdesk’s customer service offerings. While Freshdesk boasts impressive features like the AI agent Freddy

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The Zendesk vs Freshdesk debate is a classic corporate tale of competition and innovation. Originating from Copenhagen in 2007, Zendesk was among the first to

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If you’re on this page, you’re probably researching the best Zendesk alternatives, looking to uncover hidden costs, researching what combinations of tools and vendors you

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